Summary
Overview
Work History
Education
Skills
Timeline
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Lailana Andrade Zamora

Summary

Experienced Receptionist and Transportation Coordinator with two years at AltaMed. Skilled in managing front-office tasks, coordinating transportation logistics, and delivering excellent customer service. Proven ability to handle high call volumes, schedule efficiently, and resolve issues promptly. I am committed to enhancing operational efficiency and maintaining a professional, welcoming environment.

Overview

8
8
years of professional experience

Work History

Receptionist/ Transportation Coordinator

AltaMed
08.2022 - Current
  • Manage the front desk reception area, including outgoing/incoming phone calls, visitors, participants
  • Assist in preparing various inbound and outbound reports
  • Provide general directions and information to all callers and visitors and assist as needed
  • Covid screenings for all patients, visitors, and employees
  • Document every phone call on the EPIC system
  • Designee for dental specialists' appointments at clinic, designee for site safety coordinator, site designee for Medi-Waste Disposal
  • Send and distribute faxes, maintenance requests, front office supplies
  • Clerical and data entry support, if needed
  • Make daily calls to assure attendance to day center
  • Attend weekly IDT meetings to discuss PHI cases
  • Responsible for ensuring that patients are transported on time and in a safely manner
  • Assign 1 on 1 Personal Care Attendants for High Fall Risk/ High Care patients
  • Book rides for internal and external appointments
  • Create Excel spread sheets for Appointments with Patient information, Daily Attendance Logs, Patient Rosters
  • Document interactions with patients due to ensure top performance during audits.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Office Assistant

RDM TRUCKING INC.
06.2021 - 07.2022
  • Making phone calls to third party customers to book and confirm loads for truck drivers for upcoming days
  • Create lists of Loads of the Day on excel, word, and Mac software
  • Read over driver's manifests to confirm loads delivered during the week in order to complete payroll
  • Creating files for every new employee, any accidents that occur, and any confidential information
  • Keep inventory of office supplies and make any orders for trucking equipment.

Level 4 Associate

In N Out Burgers
06.2016 - 11.2021
  • Hosting: bringing orders to customers with exceptional service
  • Order taking: making sure every order is taken correctly and serving them with a smile, pronunciation when repeating the order back to the customer
  • Dining room: stocking up the dining room essentials that customers need in order to enjoy their meal and visit
  • Cleaning and restocking restrooms
  • Helping my fellow associates who are struggling in their assigned station
  • Ensuring communication skills are being throughout shifts within our teams
  • Prioritizing organization and theimportance of tasks assigned
  • Multitasking in a high volume environment.
  • Developed comprehensive training programs to enhance employee skills, resulting in increased job satisfaction and improved performance metrics.

Front Desk Receptionist

Malcolm International Construction Company
12.2018 - 07.2019
  • Greeting and welcoming guests and providing them with a positive first impression of the organization
  • Answering incoming phone calls and making phone calls; relaying messages
  • Data entry on Excel for rented and bought equipment as well as incoming and outgoing equipment
  • Dropbox and hard copy filing of Daily Progress and Daily Reports
  • Complying with procedures, rules, and regulations on keeping a safe and clean reception area
  • Ordering office supplies and safety equipment
  • Organizing meetings and note taking for improvement.

ParaEducator

ABC Unified School District
  • Assist students to get from classroom to classroom in between periods
  • Double check student´s agendas and ensure that they are participating in daily routine, turn in any homework/school projects
  • Assist students with higher needs with daily school routine
  • Look out for any unnecessary, inappropriate behavior and report it.

Education

Ultrasound Tech -

Cypress Community College
05.2017

Diploma -

Richard Gahr High School
Cerritos, CA
06.2016

Skills

  • Cardio-Pulmonary Resuscitation Certified
  • First Aid Certified
  • Fluent Speaker/Reader/Writer in Spanish

Timeline

Receptionist/ Transportation Coordinator

AltaMed
08.2022 - Current

Office Assistant

RDM TRUCKING INC.
06.2021 - 07.2022

Front Desk Receptionist

Malcolm International Construction Company
12.2018 - 07.2019

Level 4 Associate

In N Out Burgers
06.2016 - 11.2021

ParaEducator

ABC Unified School District

Ultrasound Tech -

Cypress Community College

Diploma -

Richard Gahr High School

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Lailana Andrade Zamora