Summary
Overview
Work History
Education
Skills
Timeline
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Lailani Johnson

Elyria,OH

Summary

Self-motivated Virtual Assistant with strong organization and project management skills. Coordinating multiple, concurrent tasks efficiently and with attention to detail. Strong communication with all levels of workforce, from business executives to hourly workers. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced [Type] environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Sell Cooked Food Online/Assistant Store Manage

marc allen rivera
Mabalacat, Phillippines
05.2019 - 01.2023
  • Assisted customers with online orders and product inquiries.
  • Identified customer needs and recommended appropriate products and services.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of customer interactions and transactions.
  • Developed strategies to improve customer satisfaction levels.
  • Monitored social media accounts for comments from customers or potential customers.
  • Tracked inventory levels for online store items, ensuring that stock was adequately supplied at all times.
  • Responded promptly to emails from customers seeking help with online orders or other issues.
  • Helped customers select products best fitting personal needs.
  • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
  • Updated contact list and made changes to existing contacts to improve instant communication.
  • Responded to customer issues to provide immediate resolution and improve retention.

Domestic Helper

poon soi tak
Hongkong, Hongkong
01.2001 - jan2003
  • Cleaning and organizing living spaces, such as bedrooms, bathrooms, kitchens, and other areas of the home.
  • Providing laundry services including washing, drying, folding and ironing clothes.
  • Preparing meals for family members according to their dietary needs and preferences.
  • Grocery shopping for ingredients needed to cook meals.
  • Transporting children to school or activities when necessary.
  • Running errands such as picking up dry cleaning or groceries.
  • Organizing closets and cupboards in order to maximize storage space.
  • Vacuuming carpets, rugs, furniture and hardwood floors.
  • Dusting surfaces throughout the house on a regular basis.
  • Taking out trash and recycling materials from the home on a daily basis.
  • Sterilizing kitchen countertops and appliances after each use.
  • Ensuring that all safety protocols are followed while performing duties.
  • Managing household accounts such as paying bills or managing budgets.
  • Serving snacks or drinks to guests during social gatherings.
  • Providing companionship to elderly family members who may need help with everyday tasks.
  • Accompanying family members on trips outside the home when necessary.
  • Keeping track of expiration dates on food items in pantries or refrigerators.
  • Turned mattresses and changed sheets to freshen bedding.
  • Making beds with fresh linens every day before leaving the home.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Maintained and organized cleaning supplies stock.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Used cleaning chemicals following proper guidelines.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Handled household chores to assist patients and families with cooking, cleaning and laundry.
  • Provided assistance communicating, typing correspondence or obtaining information.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.

Quality Control Inspector

luen thai international
Clark City,pampanga, Philippines
2004 - 2006
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Verified accuracy of product labels, including expiration dates and lot numbers.
  • Analyzed data from process control systems to identify trends in product quality.
  • Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
  • Developed corrective action plans based on findings from investigations and audits.
  • Identified production concerns and worked with supervisors to understand and remedy situations.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Compared product and materials colors, shapes, textures and grades with predetermined templates.
  • Selected samples for use as test models.
  • Calibrated products to match design and operational specifications.
  • Repaired malfunctions, reassembled items and performed final tests.

Repack Associate

arnold sanchez
Mabalacat, Philippines
1996 - 1997
  • Verified quantity of items to ensure accurate inventory levels.
  • Stocked shelves with merchandise according to store specifications.
  • Maintained a clean, organized work area in compliance with safety regulations.
  • Repackaged bulk items into smaller quantities as required by customer orders.
  • Collaborated with team members on product placement and restocking tasks.
  • Manually lifted boxes weighing up to 50 pounds onto conveyor belts or pallets.
  • Followed established quality control guidelines when packing merchandise.
  • Obtained, moved and sorted products and materials.
  • Measured, weighed and counted products and materials.
  • Cleaned containers, supplies or work areas using cleaning solutions.
  • Loaded materials and products into package processing equipment.
  • Assembled, lined and padded cartons and containers.

Education

High School Diploma -

Dau Academy
Philippines
04-1995

Skills

  • Training and Onboarding
  • Verbal Communication

Timeline

Sell Cooked Food Online/Assistant Store Manage

marc allen rivera
05.2019 - 01.2023

Domestic Helper

poon soi tak
01.2001 - jan2003

Quality Control Inspector

luen thai international
2004 - 2006

Repack Associate

arnold sanchez
1996 - 1997

High School Diploma -

Dau Academy

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Lailani Johnson