Lailani Lagasca
Norwood,PA
Summary
Dependable customer service and operations professional experienced in payment processing, guest support, team training, and automotive service. Brings strong communication, accuracy, safety awareness, and teamwork to fast-paced work environments.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Customer Service Cashier/Party Host/Kitchen Cook
Sproul Lanes
Springfield, Pennsylvania
02.2024 - Current
- Welcome guests, explain services and policies, and answer questions about lanes, food, events, and promotions.
- Process cash, card, and mobile payments while balancing the register at shift close.
- Resolve customer concerns professionally and provide friendly, efficient service.
- Prepare food and beverage orders while following health and safety procedures.
- Support team members and daily operations in a fast-paced entertainment environment.
Lube Technician
Team Toyota of Glen Mills
Glen Mills, Pennsylvania
03.2025 - 05.2025
- Performed oil changes, lubrication services, tire rotations, and tire-pressure checks.
- Inspected vehicles for fluid levels and visible maintenance concerns.
- Documented completed services in repair orders and dealership systems.
- Communicated vehicle concerns clearly to service advisors and technicians.
- Maintained clean work areas and followed shop safety procedures.
Cashier/Food Preparation Worker
McDonald's
Holmes, Pennsylvania
04.2023 - 10.2023
- Processed cash, card, and mobile payments and reconciled register transactions.
- Took accurate orders and supported front-counter and drive-thru service.
- Trained new employees on register operation, stocking, and customer service.
- Resolved customer concerns according to company policy.
- Restocked merchandise and supported multiple departments as needed.
Education
High School Diploma -
Interboro High school
Prospect Park, PA06-2026
Skills
- Customer Service
- Cash and Payment Processing
- Point-of-Sale Systems
- Cash Drawer Reconciliation
- Conflict Resolution
- Phone and Guest Communication
- Order Accuracy
- Team Training
- Team Collaboration
- Inventory and Stock Support
- Food Preparation and Service
- Automotive Maintenance
- Vehicle Inspection
- Tire Rotation and Pressure Check
- Repair Order Documentation
- Workplace Safety
- Equipment and Work-Area Maintenance
- Ability to Work in Fast-Paced Environments
Certification
- OSHA 10-Hour General Industry Certification, 2023
Timeline
Lube Technician
Team Toyota of Glen Mills
03.2025 - 05.2025
Customer Service Cashier/Party Host/Kitchen Cook
Sproul Lanes
02.2024 - Current
Cashier/Food Preparation Worker
McDonald's
04.2023 - 10.2023
High School Diploma -
Interboro High school