Lailani Navarrette
Mesa,AZ
Summary
Dynamic and detail-oriented professional with experience in information management and customer service. Adept at ensuring accurate handling, processing, and release of patient records in compliance with HIPAA regulations. Proven ability to resolve inquiries efficiently, maintain strict confidentiality, and collaborate with healthcare professionals to support patient care and administrative operations. Strong commitment to data accuracy, compliance, and service excellence in a fast-paced environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
Mesa Public Schools
05.2024 - 05.2025
- Managed and maintained student health records, ensuring accuracy, confidentiality, and compliance with school policies.
- Assisted in document organization, verifying information and updating health records efficiently.
- Facilitated student support services, helping individuals access academic records and ensuring proper documentation.
- Utilized organizational systems to track student progress and maintain secure files.
- Communicated with staff and students to provide necessary information in a professional and timely manner.
Preschool Intern
Mesa Public Schools
08.2024 - 04.2025
- Reviewed and organized student records, ensuring accuracy and confidentiality in compliance with school policies.
- Managed and sorted files, spreadsheets, and reports, maintaining structured documentation for easy retrieval.
- Assisted senior staff with presentations and reports, compiling key data to support decision-making in student information management.
Customer Service Representative
Golfland Sunsplash
05.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Nursing -
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2027
Skills
- HIPAA Compliance
- Collaborative Teamwork
- Student Records Management
- Problem-solving
- Adaptability and flexibility
- Computer proficiency
- Customer Service & Confidentiality
- Goal-oriented mindset
Certification
CPR & First AID Certified
HIPAA Awareness Training
Cerner EHR Training
Microsoft and Power Apps Trained
Timeline
Preschool Intern
Mesa Public Schools
08.2024 - 04.2025
Teacher's Assistant
Mesa Public Schools
05.2024 - 05.2025
Customer Service Representative
Golfland Sunsplash
05.2023 - 08.2024
Bachelor of Nursing -
Maricopa Community Colleges, Mesa Community College
Similar Profiles
Jarrett ArdenteJarrett Ardente
Music Educator at Mesa Public Schools, Gilbert Public Schools, and FreelanceMusic Educator at Mesa Public Schools, Gilbert Public Schools, and Freelance
Terri HuishTerri Huish
4th Grade Teacher at Mesa Public Schools4th Grade Teacher at Mesa Public Schools
Tina MongTina Mong
Elementary General Music Teacher at Mesa Public SchoolsElementary General Music Teacher at Mesa Public Schools
Alisi MafiAlisi Mafi
Teacher at Davis School DistrictTeacher at Davis School District
Bailey RasmussenBailey Rasmussen
Phlebotomy Supervisor at LabCorpPhlebotomy Supervisor at LabCorp