Lailani Suggs
Cary,NC
Summary
Key skills in problem-solving and attention to detail, eager to learn and develop in collaborative environment. Brings background in customer interaction and time management, with focus on meeting deadlines and maintaining high-quality standards. Ready to use and develop strong analytical and communication skills in any role with humans or animals! :)
Overview
4
4
years of professional experience
Work History
Pet Associate
Pet Palace Cary
05.2024 - 12.2025
- Ensured the well-being and safety of pets by maintaining a clean and secure environment.
- Provided exceptional customer service, assisting pet owners with inquiries and concerns.
- Collaborated with team members to manage daily tasks efficiently and maintain a welcoming atmosphere.
- Assisted in daily operations to ensure efficient pet care and customer service.
- Provided support in inventory management, maintaining optimal stock levels for pet supplies.
- Engaged with customers to address inquiries and promote services offered by the facility.
- Collaborated with team members to maintain cleanliness and safety standards throughout the facility.
- Monitored pet behavior and health, reporting any concerns to senior staff promptly.
- Adapted quickly to new procedures, enhancing overall workflow efficiency within the team.
- Participated in training sessions for new associates, sharing knowledge on best practices in animal care.
- Utilized scheduling software to coordinate appointments and manage staff assignments effectively.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Personal Shopper
Harris Teeter
04.2022 - 04.2024
- Selected and packed customer orders with accuracy and attention to detail.
- Communicated effectively with customers to provide personalized shopping experiences.
- Managed time efficiently to fulfill multiple orders within tight deadlines.
- Assisted customers in selecting products based on preferences and dietary needs.
- Managed inventory levels to ensure product availability and minimize waste.
- Collaborated with store teams to enhance customer shopping experience and satisfaction.
- Resolved customer inquiries and issues promptly, fostering positive relationships.
- Maintained cleanliness and organization of shopping area for optimal customer engagement.
- Trained new staff on best practices for customer service and product knowledge.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Education
No Degree - Psychology
University of Mount Olive
Mount Olive, NC01.2027
Skills
- Communication Skills: Demonstrated strong customer interaction and problem-solving abilities
- Organizational Skills: Effectively managed tasks and prioritized responsibilities in fast-paced environments
- Teamwork and Collaboration: Worked efficiently within teams to achieve common goals
- Time Management: Consistently met deadlines and maintained high productivity levels
- Adaptability: Quickly adapted to changing priorities and customer needs
Timeline
Pet Associate
Pet Palace Cary
05.2024 - 12.2025
Personal Shopper
Harris Teeter
04.2022 - 04.2024
No Degree - Psychology
University of Mount Olive