Laila Royal

- Managed clothes and made sure the store was clean and up to date

- Helped customers with fashion trends and personalized styling choices for various occasions

- Greeted guest when they enter the building

- Multitask between checking customers out and managing fitting rooms

- Communicated with coworkers to ensure that the work flow was smooth and efficient

- Ensured time management when customers were selling clothes

- Reviewed customer information to ensure way of contact was up to date and relevant when selling items

• Completed closing duties by emptying trash, restocking to go supplies and polishing/rolling silverware.
• Cleaned and restocked counter areas, and checked server supplies to facilitate operations.
• Communicated with servers about new tables, changes in food availability and customer comments.
• Managed reservations, waitlists, and special requests for large parties.
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
• Escorted guests to seating area, furnished menus and highlighted daily specials.
• Took reservations from patrons by phone or online.
• Spoke with patrons to make conversation, answer questions or to respond to complaints.
• Stayed attentive to server availability and table turnover to quickly seat guests.
• Stocked server areas with supplies before, during and after shifts.
• Greeted guests and gathered information to seat groups or place on waitlist.
• Built positive relationships with other front-of-house and kitchen staff.
• Monitored dining room activity to ensure all guests were receiving optimal service.

• Communicated with co-workers to get drinks and food out in a timely matter, while keeping quality good.
• Kept a high and friendly environment when interacting with customers and taking orders, asking customers about their morning, and making them feel welcome.
• Provided good customer service when something went wrong on either end. Always making sure the customer was well taken care of.
• Managed the stock of food and supplies, cleaning and closing at the end of each shift.
• Followed instructions when they were given.
• Kept a level head during a high-stress situation, and kept the spirits high.