Summary
Overview
Work History
Education
Skills
Timeline
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Lailee Khan

Triangle,VA

Summary

Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time! Competent team player skilled at setting materials properly. Seeking to offer knowledge, abilities, and superior work ethic to challenging new role!

Overview

5
5
years of professional experience

Work History

Front Desk Coordinator

Liu Dental Management
Potomac, Maryland
04.2024 - Current
  • Greeted guests and checked them into the hotel; verified identification and credit card information.
  • Performed administrative tasks such as filing documents, preparing reports, and updating databases.
  • Responded to emails from guests regarding their stay or any special requests they may have had.
  • Assisted with check-in and check-out process by verifying identification and collecting payment information.
  • Ensured compliance with applicable laws and regulations pertaining to customer privacy rights.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Assisted with billing functions such as submitting claims electronically or manually to insurance companies.
  • Scheduled appointments and managed the office calendar to ensure efficient use of time.

Account Executive Manager

Ceal Consulting
Vienna, Virginia
01.2023 - 02.2024
  • Created marketing campaigns utilizing digital platforms such as social media, email, and websites.
  • Established performance goals for team members and monitored progress towards those goals.
  • Maintained positive relationships with existing customers through regular communication.
  • Provided training sessions for new employees on direct sales techniques.
  • Developed and implemented sales strategies to increase customer base.

Retail Sales Associate

Nike
Woodbridge, Virginia
10.2021 - 10.2022
  • Demonstrated knowledge of store products and services.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Handled escalated customer inquiries in a professional manner.
  • Maintained high levels of customer service by monitoring staff performance and providing feedback.
  • Provided training and guidance to new team members on store processes, policies and customer service standards.
  • Led team meetings, discussed and delegated tasks to individual team members.
  • Motivated the entire team by creating a positive environment where everyone felt valued and appreciated.
  • Used product knowledge to suggest items to match client needs.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.

Cashier

Target
Dumfries, Virginia
12.2019 - 01.2020
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Resolved customer complaints professionally in accordance with company policy.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Education

Double Major Criminal Justice And Psychology

Northern Virginia Community College
Annandale, VA
11-2024

High School Diploma -

Gar-Field Senior High School
Woodbridge, VA
05-2020

Skills

  • Certified Black Belt in Martial Arts
  • Powerlifting
  • Senior Class President in High School
  • Marketing/Consulting expertise
  • Time Management
  • Typing Speed
  • Report Generation
  • Oral and written communications
  • Documentation abilities
  • Problem-solving skills
  • Administrative Skills
  • Design Skills
  • Manages ambiguity well
  • Multilingual Literacy
  • English - fluent (read, write, speak)
  • Uzbek - fluent (speak)/native
  • Farsi - fluent (read, write, speak)/native
  • Turkish - intermediate (read, write, speak)
  • Arabic - fluent (read, write)
  • Over 7 years of customer service
  • Demonstrates self-awareness by utilizing feedback and reflection to gain productive insight onto personal strengths and weaknesses
  • Values differences and recognizes the value that different perspectives/backgrounds bring to an organization
  • Ensures accountability; not only holding myself accountable in certain situations, but others as well, to meet commitments

Timeline

Front Desk Coordinator

Liu Dental Management
04.2024 - Current

Account Executive Manager

Ceal Consulting
01.2023 - 02.2024

Retail Sales Associate

Nike
10.2021 - 10.2022

Cashier

Target
12.2019 - 01.2020

Double Major Criminal Justice And Psychology

Northern Virginia Community College

High School Diploma -

Gar-Field Senior High School

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Lailee Khan