Lailing Serrano
Athens,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Peer Support Program Coordinator
Athens Parent Wellbeing
12.2022 - Current
- Serve as liaison between parents seeking pregnancy and postpartum support and volunteer peer mentors
- Provide information and resources to parents seeking support, including access to group and peer support, therapy, and doulas
- Provide training and support to parents who volunteered as peer mentors
- Review intake data and use personal judgment to match over fifty families.
Retail Clerk
reBlossom, Athens Parent Wellbeing
05.2018 - Current
- Provide retail support for customers seeking new and used pregnancy, postpartum, infant, and children's retail items and equipment
- Provide informed recommendations when asked about available products in-store or available to rent or order online
- Offer information on groups available for community families, including support groups, breastfeeding classes, playgroups, and other resources
- Conduct intake of second-hand inventory from outside sellers to determine what items and equipment the store can accept for resale based on quality, customer interest, and store need.
Substitute Teacher, K-Eighth Grade
St. Joseph Catholic Parish School
01.2023 - 05.2023
- Substitute taught for grades Pre-K through 8 and enrichment classes, including music, art, technology, library, and Spanish
- Implemented lesson plans as left by the regular classroom teacher, modifying those plans as necessary based on the current circumstances of the class needs
- Problem solved to adapt to a variety of students, subjects, and teachers.
Patient Financial Services Representative
Business Office, Piedmont Athens Regional
08.2015 - 11.2016
- Answered phones in a prompt manner, assisted patients to resolve outstanding account balances
- Determined if patient accounts needed collection activity, updated patient accounts accordingly (insurance, correct guarantor, mailing address, etc.)
- Assisted customer service reps if needed, posted payments (cash, check or credit cards).
Administrative Assistant
Carter Young, Inc
08.2013 - 08.2015
- Answered phones in a prompt manner, assisted clients with consumer accounts and handled attorney phone calls
- Posted payments daily (cash, checks, money orders, online payments, direct payments, reports from clients, etc.) Made deposits daily, assisted managers on daily tasks, answered disputes, filed insurance information with clients.
Secretary
Scott G. Williams, LLC
02.2012 - 08.2013
- Answered phones in a prompt manner, filed documents, maintained parts inventory system
- Coordinated meetings between consultants and plant manager
- Organized international shipments.
Education
High School Diploma -
Rockdale Co. High School
Conyers, GA05.2006
Skills
- Customer service experience
- System implementation
- MS Office
- Cash Register Operation
- Product Knowledge Expertise
- POS System Operation
- Multitasking Abilities
- Organizational Skills
- Flexible and Adaptable
Languages
Spanish
Native or Bilingual
Timeline
Substitute Teacher, K-Eighth Grade
St. Joseph Catholic Parish School
01.2023 - 05.2023
Peer Support Program Coordinator
Athens Parent Wellbeing
12.2022 - Current
Retail Clerk
reBlossom, Athens Parent Wellbeing
05.2018 - Current
Patient Financial Services Representative
Business Office, Piedmont Athens Regional
08.2015 - 11.2016
Administrative Assistant
Carter Young, Inc
08.2013 - 08.2015
Secretary
Scott G. Williams, LLC
02.2012 - 08.2013
High School Diploma -
Rockdale Co. High School