Lain worth
ELKO
Summary
Dynamic Shift Lead with a proven track record at Papa Murphys, excelling in customer service and employee training. Demonstrated ability to enhance team performance and resolve conflicts effectively, ensuring high-quality guest service and operational excellence. Skilled in cash handling and POS software, committed to maintaining safety and service standards.
Overview
4
4
years of professional experience
Work History
Shift Lead
Papa Murphys
04.2020 - 03.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Churchill County High School
1 Greenwave Cir, Fallon, NV 8940605-2024
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Rules enforcement
- Conflict resolution
- Crew coordination
- Quality control
Timeline
Shift Lead
Papa Murphys
04.2020 - 03.2024
High School Diploma -
Churchill County High School
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