Laina Dietsch
Seattle,WA
Summary
Dynamic and engaging hospitality professional with extensive experience in high-volume dining and beverage service, notably at Hop Nation Brewing Company. Excelled in enhancing guest satisfaction, mentoring teams, and driving sales growth through exceptional service and meticulous attention to detail. Skilled in alcoholic beverage service and fostering teamwork, consistently delivering memorable dining experiences.
Overview
15
15
years of professional experience
Work History
Front of House Server
The Lab
02.2020 - 01.2022
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Taproom Manager
Hop Nation Brewing Company
03.2017 - 12.2019
- Oversaw routine maintenance tasks for taps, coolers, glassware, and other equipment to guarantee consistent quality control standards were met.
- Developed strong relationships with vendors, negotiating favorable pricing for products and services.
- Trained and mentored staff on taproom operations, customer service techniques, and beer knowledge.
- Enhanced guest experience by designing an easily navigable menu featuring detailed descriptions of each beverage offering.
- Strengthened community connections by participating in local events, partnering with nearby businesses, and supporting charitable causes.
- Organized successful special events such as brewery nights or tastings, driving sales growth and attracting new clientele.
- Managed inventory and maintained optimal stock levels to ensure product freshness and availability.
Bartender
Olive Garden
12.2017 - 06.2019
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Head Bartender
Gasperettis
03.2015 - 10.2017
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Front of House Server
Olive Garden
05.2013 - 03.2015
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
- Effectively communicated dietary restrictions or special requests from customers to kitchen staff.
- Streamlined the dining experience for guests through efficient table set-up and timely food delivery.
- Promoted daily specials and upsold menu items, increasing revenue through strategic recommendations.
Bartender/Server
West Valley Bar and Grill
10.2010 - 02.2012
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Bartender/Server
Lotus Room
09.2006 - 10.2010
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Yakima Valley Community College
Yakima, WASkills
- Alcoholic beverage service
- Reliable and responsible
- Warm and friendly
- Team player
- High volume dining
- High energy and stamina
- Wine pairings
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Front of House Server
The Lab
02.2020 - 01.2022
Bartender
Olive Garden
12.2017 - 06.2019
Taproom Manager
Hop Nation Brewing Company
03.2017 - 12.2019
Head Bartender
Gasperettis
03.2015 - 10.2017
Front of House Server
Olive Garden
05.2013 - 03.2015
Bartender/Server
West Valley Bar and Grill
10.2010 - 02.2012
Bartender/Server
Lotus Room
09.2006 - 10.2010
Yakima Valley Community College
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