Laina Gosa
Calera,AL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible employment.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Scrap Inspector
U.S. Steel Corporation - Fairless Plant
Fairfield, Alabama
02.2024 - 08.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted thorough inspections of materials and products to ensure quality standards.
- Collaborated with team members to identify and resolve inspection issues promptly.
- Maintained compliance with safety regulations during inspection processes.
- Assisted in training new staff on inspection protocols and procedures.
- Rejected products and materials failing to meet expectations.
Front Desk Associate
Crunch Fitness
Alabaster, Alabama
09.2022 - 02.2024
- Welcomed members and guests with a friendly demeanor at the front desk.
- Managed member check-ins and account inquiries efficiently.
- Assisted in scheduling fitness classes and personal training sessions.
- Handled membership sales and provided information on services offered.
- Maintained cleanliness and organization of front desk area and lobby.
- Processed payments, memberships, and cancellations accurately using POS system.
- Addressed member concerns promptly to enhance customer satisfaction experience.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Trained newly hired employees on front desk procedures and business operations.
Customer Service Cashier
Dicks Sporing Goods
Alabaster, Alabama
10.2021 - 08.2022
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and recommendations.
- Maintained clean and organized checkout area for optimal customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Resolved customer complaints with empathy and professionalism.
- Trained new cashiers on policies and procedures to enhance service quality.
- Managed inventory levels at the register to ensure product availability for customers.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
Education
Esthetics
Body Logic
Birmingham, AL 10.2025 - 11.2025
Thompson High School
Alabaster, AlabamaSkills
- Esthetics treatments
- Customer service
- Team collaboration
- Quality inspection
- Time management
- Conflict resolution
- Client relationship
- Attention to detail
Languages
English
Full Professional
Accomplishments
- Alpha gamma delta alumni
Timeline
Esthetics
Body Logic
10.2025 - 11.2025
Scrap Inspector
U.S. Steel Corporation - Fairless Plant
02.2024 - 08.2025
Front Desk Associate
Crunch Fitness
09.2022 - 02.2024
Customer Service Cashier
Dicks Sporing Goods
10.2021 - 08.2022
Thompson High School