Laina Mills
Denton,TX
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Froth Coffee Bar
07.2023 - Current
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
Barista
One World Coffee
12.2020 - 06.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
ABA Technician
Positive Behavior Supports
11.2022 - 05.2023
- Followed Individualized Family Service Plan and developed methodologies for reaching each child's specific developmental goals.
- Delivered services in diverse settings such as homes, daycare centers and other community settings and maintained confidentiality of information regarding children and families.
- Monitored and documented client progress using data collection techniques.
- Addressed client needs by implementing behavior intervention plans.
- Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally, and consistently.
Delivery Associate
MI Prime Logistics
02.2022 - 10.2022
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Front Desk Associate
Planet Fitness
10.2020 - 01.2021
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Cashier
LaClear's Lake St Station
04.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Set up new sales displays each week with fresh merchandise.
Crew Member
Cherry Berry
07.2017 - 04.2019
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
No Degree - General Psychology
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
Shepherd High School
Shepherd, MI05.2018
Skills
- Food Preparation and Safety
- New Hire Training
- Safe Food Handling Practices
- Adaptive and Creative
- Ability to Adapt
- Team Leadership
- Communications Strategies
- Guest Satisfaction
- Individualized Lesson Plans
- Positive Reinforcement Methods
- Applied Behavior Analysis
- Data Entry
Certification
CPR, AED, and Basic First Aid
RBT 40-Hour Training
TABC
Timeline
Barista
Froth Coffee Bar
07.2023 - Current
ABA Technician
Positive Behavior Supports
11.2022 - 05.2023
Delivery Associate
MI Prime Logistics
02.2022 - 10.2022
Barista
One World Coffee
12.2020 - 06.2023
Front Desk Associate
Planet Fitness
10.2020 - 01.2021
Cashier
LaClear's Lake St Station
04.2019 - 10.2020
Crew Member
Cherry Berry
07.2017 - 04.2019
No Degree - General Psychology
Grand Rapids Community College
High School Diploma -
Shepherd High School
CPR, AED, and Basic First Aid
RBT 40-Hour Training
TABC
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