Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laina Nugent

Boaz,AL

Summary

Dynamic professional with a strong background in education and customer service, notably at The Shepherd's Place. Expert in behavior management and lesson planning, fostering student success through individualized instruction and positive reinforcement. Proven ability to enhance parent-teacher communication, resulting in improved student engagement and academic performance.

Overview

13
13
years of professional experience

Work History

Assistant Teacher

The Shepherd's Place
08.2023 - Current
  • Supported student physical, mental, and social development using classroom games and activities.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Assisted in implementation of new learning tools, systems and materials.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
  • Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
  • Enhanced student motivation by recognizing and rewarding progress and achievements in timely manner.
  • Provided feedback on student assignments and tests, aiding in assessment of understanding and progress.
  • Assisted with preparation of teaching materials and resources, streamlining lesson execution.
  • Collaborated with lead teachers to assess student performances and identify areas for improvement.
  • Encouraged parental involvement in student learning through effective communication of progress and challenges.
  • Fostered positive and supportive classroom atmosphere, encouraging student participation and confidence.
  • Assisted in maintenance of classroom records, ensuring accurate tracking of attendance and grades.
  • Boosted classroom management skills, maintaining order and discipline among students.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.

Owner/operator

Austin Screen Printing
06.2025 - 07.2025
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Trained and motivated employees to perform daily business functions.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Operated with safety and skill to avoid accidents and delays.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Assisted in recruiting, hiring and training of team members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Massage Therapist

Albertville Chiropractic
05.2012 - 07.2020
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
  • Promoted wellness by educating clients on self-care and stress management techniques.

Education

Certificate of Massage Therapy -

Gadsden State Community College
Gadsden, AL

High School Diploma -

West End High School
Walnut Grove, AL
01-2007

Skills

  • Parent-teacher communication
  • Behavior management
  • Oral communication
  • Lesson planning
  • Behavior modification
  • Learning support
  • Instructional support
  • Individualized instruction
  • Organizational skills
  • Positive reinforcement
  • Attention to detail
  • Student support

Timeline

Owner/operator

Austin Screen Printing
06.2025 - 07.2025

Assistant Teacher

The Shepherd's Place
08.2023 - Current

Massage Therapist

Albertville Chiropractic
05.2012 - 07.2020

Certificate of Massage Therapy -

Gadsden State Community College

High School Diploma -

West End High School

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Laina Nugent