MARY ROBINSON
Chandler,AZ
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 25 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, and improvements.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Tax Preparer Specialist
Gissendanner & Associates Tax Services
01.2023 - Current
- Completed and filed returns with tax departments at the local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Offered clients recommendations to reduce tax liabilities.
- Analyzed financial records to verify the accuracy of tax returns.
- Liaised with accountants to confirm the accuracy of client tax returns.
- Utilized tax software to prepare returns and meet deadlines.
- Maintained compliance by adhering to current tax laws and regulations.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Assessed client tax situations to determine the best filing options.
- Completed and filed returns with tax departments at local, state, and
federal levels.
Project Manager
T-Mobile
11.2021 - 07.2022
- Facilitated and communicated status reports. meetings and presentations
- Supported Stakeholder holder requests through the migration process
- Negotiated Products and Services to retain business customers.
911 DISPATCHER CORPORATE SECURITY
Sprint
01.2018 - 01.2020
- Work directly with LEA, DEA and PSAP 911 Operators to provide Longitude and Latitude gps pings
- Assistance with call logs ,cell tower locations and wiretaps by court order
- Assistance with emergency calls Nationwide.
Development Lead
Sprint
01.2015 - 01.2020
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Designed A strategic plan for component development practices to support future projects.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Information about available products and services, membership details, and purchase advantages was provided.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Supervisor Development Program
Sprint
01.2017 - 01.2018
- Coached team on productivity strategies to accomplish challenging goals.
- Created and delivered program training and education to keep participants knowledgeable about programs and provide the necessary skills to participate productively.
- Designed program implementation and maintenance plan.
- Organized and managed program development from conception through successful execution.
Telesales Representative
SPRINT
01.2016 - 01.2017
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to the correct individuals.
- Completed daily and weekly sales reporting using assigned tools.
OSPS TELEPHONE OPERATOR
AT&T
11.1993 - 11.2015
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Part-time Night Auditor
DRURY INN
02.2004 - 03.2005
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at the front desk to successfully reduce errors.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Generated and printed daily financial reports to track hotel performance.
- Entered and updated sensitive customer information during check-ins and room changes.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Cosmetology Education
House of Heavilin Beauty College - Kansas City
Kansas City, MO04.1995
Diploma -
Shawnee Mission West
Overland Park, KS06.1993
Skills
- Status Updates
- Project Planning
- Presentations
- Performance Improvement
- Managing Multiple Projects
- Sales Expertise
- Staff Training
- Proposal Development
- Mentoring
- Documentation
- Information Mapping
- Track Alarm Calls
- Emergency Call Routing
- Active Listening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 20 members.
- Collaborated with a team of 10 in the development of Migrations
Certification
- Licensed notary- 2 years
- CNP - Certified Notary Public
- Arizona, AAN member - 2001-2003
Timeline
Tax Preparer Specialist
Gissendanner & Associates Tax Services
01.2023 - Current
Project Manager
T-Mobile
11.2021 - 07.2022
911 DISPATCHER CORPORATE SECURITY
Sprint
01.2018 - 01.2020
Supervisor Development Program
Sprint
01.2017 - 01.2018
Telesales Representative
SPRINT
01.2016 - 01.2017
Development Lead
Sprint
01.2015 - 01.2020
Part-time Night Auditor
DRURY INN
02.2004 - 03.2005
OSPS TELEPHONE OPERATOR
AT&T
11.1993 - 11.2015
Cosmetology Education
House of Heavilin Beauty College - Kansas City
Diploma -
Shawnee Mission West