Laina Shepard
Nolensville,TN
Summary
To obtain a position to further my skill and utilize my experience in a fast pace and challenging work environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hands-on professional offering a keen understanding of data confidentiality and HIPAA regulations. Highly trained Medical Coder knowledgeable in AMA and the CMS coding rules.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Reception
Concord Road Animal Hospital
Nolensville, TN
10.2021 - Current
- Ensured prompt and efficient patient check-ins and out
- Verified accuracy of owner and pet information
- Managed payment processing for customers, whether it be face-to-face or via telephone
- Managed appointment scheduling through various methods including over-the-phone and in-person conversations
- Managed email correspondence efficiently and effectively.
- Delivered comprehensive guidance and training to incoming employees for their reception roles.
Phlebotomist and Patient Care Coordinator
Vanderbilt University Medical Center 100 oaks
Nashville, TN
10.2014 - 08.2016
- Ensured smooth flow of patients through efficient check-in and check-out process
- Conducted comprehensive reviews to confirm the accuracy of patients' demographics
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained compliance with state and federal regulations
- Responsible for data entry with labs from doctors
Laboratory Technician/ Medical Assistant
American Family Care
Nashville, TN
11.2013 - 01.2016
- Executed proper specimen collection techniques in adherence to company guidelines
- Performed duties according to physician's instructions such as wound dressing, medication administration, and collection of in-house labs for subsequent analysis.
- Communicated regularly with patients, informing them of their lab results.
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
- Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
Education
Billing And Coding Certificate - Billing And Coding
The University of Tennessee - Chattanooga
Chattanooga, TN10-2023
Certified Phlebotomist - Phlebotomy
Tennessee Technical Center
Murfreesboro, TN04-2013
Diploma -
Fred J. Page High School
05.2008
Skills
- Patient Scheduling
- Patient Flow Management
- Medical Billing
- Medical terminology expertise
- Data Entry
- HIPAA Compliance
- Human anatomy and physiology
- Phlebotomy
- Payment Collection
- Organizational abilities
- Insurance Verification
- Clinical Documentation
- Payment posting
- Invoice Processing
References
Available upon request
Certification
- CPC-A through AAPC
- NHA Certified
Timeline
Reception
Concord Road Animal Hospital
10.2021 - Current
Phlebotomist and Patient Care Coordinator
Vanderbilt University Medical Center 100 oaks
10.2014 - 08.2016
Laboratory Technician/ Medical Assistant
American Family Care
11.2013 - 01.2016
Billing And Coding Certificate - Billing And Coding
The University of Tennessee - Chattanooga
Certified Phlebotomist - Phlebotomy
Tennessee Technical Center
Diploma -
Fred J. Page High School
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