Laine Arida
Brunswick,US
Summary
Results-driven professional with extensive experience in client relations, customer experience management, and CRM software. Proven ability to enhance client satisfaction and operational efficiency through strategic program optimization, and effective collaboration.
Overview
14
14
years of professional experience
Work History
Client Relations Manager - Prepaid Maintenance Specialist
NAE/NWAN, A Portfolio Company
Strongsville, OH
04.2024 - 10.2024
- Handled corporate maintenance requests, ensuring seamless stakeholder communication and efficient data aggregation.
- Enhanced legal adherence through efficient collaboration.
- Optimized prepaid maintenance workflows using Jira to enable data-driven program tracking.
- Developed tailored maintenance programs in partnership with agency owners and dealerships.
- Converted Excel data into professional PDF documents customized for dealership maintenance plans.
Customer Experience Manager
NAE/NWAN, A Portfolio Company
04.2017 - 10.2024
- Directed CarSaver at Walmart program, overseeing strategic growth and operational excellence.
- Serve as primary liaison, resolving complex issues and fostering strong client relationships.
- Organized training sessions to equip associates and clients with crucial program knowledge.
- Served as the primary liaison between NAE and CarSaver clients for smooth communication.
- Worked alongside software team addressing client requirements, testing systems, and resolving issues.
Client Relations Manager
NAE/NWAN, A Portfolio Company
05.2020 - 04.2024
- Oversaw management of 30+ agency accounts within automotive, powersports, and RV sectors.
- Collaborated with internal teams to ensure timely delivery of client projects.
- Onboard new agents, analyze agreements, and maintain CRM caseload efficiently.
- Collaborate with external vendors to support dealership operations.
- Provided timely and effective resolutions to client inquiries.
- Balanced accuracy with timeliness in developing pricing models for improved warranty program efficiency.
- Optimized CRM caseload management, drastically enhancing response times.
Marketing Assistant
DDR Corp.
Beachwood, OH
07.2016 - 03.2017
- Spearheaded marketing initiatives for 40 shopping centers, optimizing budgets, and enhancing brand consistency.
- Boosted interaction rates through the creation of compelling content for various Facebook pages.
- Ensured compliance and visual consistency by coordinating with design and legal teams.
- Streamlined marketing campaigns by effectively liaising between property managers and vendors.
- Monitored and evaluated marketing budgets, delivering precise forecasts.
Specialty Leasing Coordinator
Starwood Retail Partners
Strongsville, OH
10.2015 - 07.2016
- Managed specialty leasing from deal approval to retailer move-in/out, enhancing tenant satisfaction.
- Ensured compliance with common area standards, fostering a collaborative retail environment.
- Collected and documented monthly sales data, improving financial tracking and accountability.
- Oversaw accounts receivable, optimizing collections and partnership marketing revenue.
- Prepared lease documentation and maintained records in Salesforce, ensuring data accuracy and accessibility.
Administrative Assistant
Starwood Retail Partners
Strongsville, OH
04.2013 - 09.2015
- Streamlined invoice processing and billing communications to reduce financial errors.
- Created purchase orders and coordinated service contracts for operational projects.
- Secured timely payment processing through resolution of vendor disputes.
- Generated sales reports for over 150 tenants.
- Strengthened Facebook page management, growing event audience participation.
- Facilitated communication between insurance providers and security units to streamline operations.
- Presented data analysis from ShopperTrak for strategic decisions.
Income Development Representative
American Cancer Society
Cleveland, OH
03.2011 - 07.2012
- Spearheaded Relay for Life events, enhancing sponsorship growth and volunteer participation.
- Acquired key sponsorships, bolstering relationships with local organizations.
- Fostered strong business relationships and supported event teams, enhancing retention.
- Recruited and trained volunteers, establishing a strong foundation for fundraising events.
- Supervised financial transactions, inventory management, and data maintenance for events.
Education
Bachelor of Science - Business Administration
Ashland University
Ashland, OH05.2010
Skills
- Customer relationship management
- Workflow optimization
- Compliance management
- Cross-functional collaboration
- Vendor relations
- Microsoft Office expert
- Jira
- Dynamics 365 CRM
- Salesforce
Timeline
Client Relations Manager - Prepaid Maintenance Specialist
NAE/NWAN, A Portfolio Company
04.2024 - 10.2024
Client Relations Manager
NAE/NWAN, A Portfolio Company
05.2020 - 04.2024
Customer Experience Manager
NAE/NWAN, A Portfolio Company
04.2017 - 10.2024
Marketing Assistant
DDR Corp.
07.2016 - 03.2017
Specialty Leasing Coordinator
Starwood Retail Partners
10.2015 - 07.2016
Administrative Assistant
Starwood Retail Partners
04.2013 - 09.2015
Income Development Representative
American Cancer Society
03.2011 - 07.2012
Bachelor of Science - Business Administration
Ashland University
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