Engaging Inside Sales Representative dedicated to customer base expansion and sales growth. Strong history establishing culture of positive teamwork, enforcing policies and achieving brand mission. Built rapport with customers and employees while facilitating long-term partnerships.
Hi, I’m
Laine Coplin
Inside Sales - Manufacturing Industry
Mattawan,MI
Summary
Overview
11
years of professional experience
2
Languages
Work History
Hyfra (Glen Dimplex)
Inside Sales Engineer
2021.04 - Current (3 years & 5 months)
Job overview
- Spearheaded market penetration efforts in the US chiller industry as the inaugural US-based Inside Sales Engineer at Hyfra, becoming the second US employee overall
- Developed and implemented a tailored quote template for US clientele, refining the quoting process and enhancing customer experience
- Advising clients on chiller sizing and technical cooling requirements for diverse industrial processes and machinery, ensuring optimal performance and efficiency
- Managing end-to-end quoting and order processes, from initial consultation to finalizing sales agreements, by collaborating with clients to determine precise technical specifications, negotiating pricing, and facilitating closures
- Utilizing Salesforce and SAP platforms to process orders, validate leads, and maintain accurate records, ensuring seamless operations and customer satisfaction
- Orchestrating cross-functional collaboration across time zones with Sales, Finance, and Production teams in Germany, driving process enhancements and operational efficiencies
- Representing the company at global and national trade shows for industrial machining, cultivating strategic partnerships and expanding market presence
- Coordinating shipments with customers and shipping companies, ensuring timely delivery and customer satisfaction
- Achieved a 20% increase in US revenue ($200,000) within the first year through the delivery of exceptional customer service, accelerated quote turnaround times, and enhanced communication between clients and the factory.
- Secured new accounts by strategically pursuing leads, generating over $30,000 in revenue monthly.
Dimplex Thermal Solutions
Inside Sales Representative & Account Manager
2015.01 - 2021.04 (6 years & 3 months)
Job overview
- Enhanced customer satisfaction & increased sales revenue through attentive service, addressing concerns promptly, and offering tailored solutions.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Dimplex Thermal Solutions
Parts Sales Representative
2014.01 - 2015.01 (1 year)
Job overview
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Enhanced customer satisfaction by providing knowledgeable assistance with parts selection and compatibility.
- Managed returns and exchanges efficiently, maintaining high levels of customer satisfaction.
Dimplex Thermal Solutions
Customer Care Representative
2013.10 - 2014.01 (3 months)
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained and managed customer files and databases.
Education
Western Michigan University Kalamazoo, MI
B.A. Secondary Education from Spanish
12.2011
University Overview
Minor: History
Skills
- Spanish Speaking
- Effective Communicator verbal and written
- Reliable Team Member
- Self Motivated
- Analytical
- Organized
- Detail Oriented
- Team Leadership
- Results-driven mindset
- Customer Relationship Building
- Market Knowledge
- Sales Team Leadership
Projects
Projects
- 4-day Kaizen Event a group of selec employees from each department focused on product & process improvement
- Standard Operating Procedure creation & improvement to help bridge communication gap between departments, improve sales processes, and increase turnaround times
- Created Training Binder with information for chiller selection & sizing, and Standard Operating Procedures
References
References
- Raschell Hickmott, 269-370-0245, Sales Engineer at Fabmatics USA
- Tony Trumblee, 269-615-4864, Global Medical Key Account Executive
- Jennifer Triestram, 269-760-1121, Medical Market Manager-KKT Chillers
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inside Sales Engineer
Hyfra (Glen Dimplex)
2021.04 - Current (3 years & 5 months)
Inside Sales Representative & Account Manager
Dimplex Thermal Solutions
2015.01 - 2021.04 (6 years & 3 months)
Parts Sales Representative
Dimplex Thermal Solutions
2014.01 - 2015.01 (1 year)
Customer Care Representative
Dimplex Thermal Solutions
2013.10 - 2014.01 (3 months)
Western Michigan University
B.A. Secondary Education from Spanish
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