Laine Filgueiras
Coconut Creek,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Spin Instructor
Crunch Fitness
05.2023 - Current
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Adapted classes to meet needs of participants with varying fitness levels.
- Promoted safe and inclusive environment for club clients and members.
- Implemented new and creative exercise routines to keep participants motivated.
- Provided emergency first aid and CPR as needed.
- Collaborated with other fitness professionals to develop and implement new programs.
Spin Instructor
YMCA Boca
07.2022 - Current
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Adapted classes to meet needs of participants with varying fitness levels.
- Promoted safe and inclusive environment for club clients and members.
- Encouraged participants to stay motivated and reach fitness goals.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Set up and broke down equipment before and after classes.
- Used music to motivate and energize classes.
Receptionist
Law Office Of Kanner & Pintaluga
06.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Sales Associate Remote
Rg Cosmetics
09.2020 - 05.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed strong rapport with customers and created positive impression of business.
Front Desk Receptionist
Planet Fitness
02.2020 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Receptionist
Hair Concept By RG
05.2019 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Handled payments and processed credit card transactions.
- Updated customer records and maintained accurate client information.
- Operated multi-line telephone system to answer and direct high volume of calls.
English Teacher
Wizard By Pearson
01.2017 - 01.2019
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Supported student skill development in alignment with personal and academic goals.
- Kept classroom organized, clean and safe for students and visitors.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Created and maintained safe and orderly classroom environment conducive to learning.
Education
High School Diploma -
Olympic Heights Community High School
Boca Raton, FL05.2012
Skills
- Adapt Programs
- Data Analysis
- Positive Group Interaction
- Listening Skills
- Call Forwarding
- Health and Wellness Education
- Conditioning Exercises
- First Aid Certified
- Fitness Class Development
- CPR Certified
- Student Records Management
- Class Encouragement
- Guest Satisfaction
Certification
SPINNING - May 2022
- Certified Spinning Instructor
NASM - December 2023
- CPT - Certified Personal Trainer
Languages
Portuguese
Native or Bilingual
Timeline
Spin Instructor
Crunch Fitness
05.2023 - Current
Spin Instructor
YMCA Boca
07.2022 - Current
Receptionist
Law Office Of Kanner & Pintaluga
06.2022 - 05.2023
Sales Associate Remote
Rg Cosmetics
09.2020 - 05.2022
Front Desk Receptionist
Planet Fitness
02.2020 - 09.2020
Receptionist
Hair Concept By RG
05.2019 - 02.2020
English Teacher
Wizard By Pearson
01.2017 - 01.2019
High School Diploma -
Olympic Heights Community High School