Laine Grenfell
Sault Ste. Marie
Summary
I have increased my knowledge in the medical department with an office secretary, job managing patients other Dr referrals and learning billing. I have been able to enhance my knowledge, knowing how to read charts both in person and online I’m able to understand medical needs at a level with doctors help. I have improved my skills in all around office setting between faxing, knowing what mail goes where learning how to keep an organized office and maintain a smooth day-to-day.
Overview
2026
2026
years of professional experience
Work History
Office Support Assistant
Northern Sand and Gravel
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the company
Medical Office Secretary
Great Lakes Allergy and Asthma
05.2025 - Current
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Facilitated smooth clinical operations by maintaining clean exam rooms stocked with necessary supplies for each procedure type.
- Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
- Assisted with billing procedures to ensure timely payment from patients or insurance companies.
- Streamlined office operations for increased productivity, implementing effective organizational systems.
- Enhanced patient experience by managing appointment scheduling and resolving conflicts efficiently.
- Managed inventory levels of office supplies and medical materials, preventing stock shortages or excesses that could impact daily operations.
- Collaborated closely with medical personnel to provide administrative support during special projects or initiatives as needed.
- Followed-up and documented patients' condition after surgery or other invasive procedures.
Education
High School Diploma -
Rudyard High School
Rudyard Mi Medical - Medical Informatics
Jackson College
Jackson MiSkills
- Verbal communication
- Reception duties
- Scheduling appointments
- Data entry expertise
- Document preparation
- File management
- Appointment coordination
- Performance tracking
- Calendar management
- Spreadsheet development
- Meeting coordination
- Business correspondence
- Teamwork and collaboration
- Teamwork
- Summary reporting
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Medical Office Secretary
Great Lakes Allergy and Asthma
05.2025 - Current
Office Support Assistant
Northern Sand and Gravel
High School Diploma -
Rudyard High School
Medical - Medical Informatics
Jackson College
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