Summary
Overview
Work History
Education
Skills
Generic

Laine Kocher

Summary

Marketing Specialist, Senior Coordinator, Center Administrator, First class communicator both internally and externally, striving to build and maintain customer relations while being notably organized, focused on providing exceptional services.

Overview

26
26
years of professional experience

Work History

Administrative Manager

Kocher Electrical Services, LLC
02.2020 - Current
  • Our family owned business, handling all administrative tasks such as but not limited to processing payroll, control invoicing process & maintain client communication.

Marketing Specialist

Gannon Insurance Agency
01.2018 - 02.2020
  • Manage client communications; create newsletters, facilitate mass emails, advertising
  • Manage various company social media platforms
  • Coordinate promotional events

Senior Regional Coordinator, Facility Administrator

SUNGARD AVAILABILITY SERVICES
11.2003 - 10.2014
  • Coordination of prospect client tours on a daily basis, onsite weekly training sessions, daily catering and logistics for all events
  • Previously assisted SunGard Marketing team with coordination of SMBC Annual Member Meeting
  • Budgeting experience with multiple catering companies, annual holiday events, team building and vendor events
  • Design and purchase promotional material while under budget
  • Assist with rebranding of company including but not limited to uniforms, signage, literature and all company logo material regionally
  • Process various invoices from time of purchase to allocation of LPF coding
  • Sole administrator for award program including multiple organizations, 800 employees
  • Contribute and assist executive staff with daily functions, i.e Confidential reports, scheduling meetings, making travel arrangements and other logistical tasks
  • Experience with office supply procurement tools, internet expense and purchase orders (Oracle based systems), intranet sites (Jive, LiveLink, Marketing material & more)
  • Negotiation skills utilized to obtain contracts with hotels and vendors, exercising the RFP process
  • Proficient with social media sites
  • Distribution of mass company emails, communications
  • Created, distributed, analyzed and applied results from surveys
  • Supported onsite video and print collateral photo shoots.

Office Manager

Springer Publishing Company
03.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Receptionist

SUNGARD AVAILABILITY SERVICES
01.2001 - 11.2003
  • Constant customer communication, interaction and service
  • Switchboard
  • Front desk administrative tasks

Office Manager

ATC Distribution Parts
07.1999 - 01.2001
  • Accounts payable
  • Office Manager

Education

Bachelor of Science - Marketing

Holy Family University
Philadelphia, PA
05.2009

Associate of Science - Business Administration

Bucks County Community College
Newtown, PA
2004

Skills

  • Communication Skills
  • Effective Time Management
  • Microsoft Office
  • Customer Service
  • Communication
  • Social Media
  • Negotiation
  • Accounts Payable
  • Leadership
  • Scheduling
  • Coordinating
  • Budgeting
  • Team Building
  • Professionalism
  • Procurement
  • Communications

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Laine Kocher