Laine McAmis
Maryville,TN
Summary
Compassionate Certified Nursing Assistant with proven expertise at East Tennessee Children's Hospital, excelling in patient care and confidentiality. Demonstrated strong problem-solving and time management skills, enhancing patient satisfaction and safety. Adept at fostering relationships and collaborating with teams to deliver individualized care, ensuring a positive healing environment.
Overview
4
4
years of professional experience
Work History
Certified Nusring Assistant (Unit Tech)
East Tennessee Children's Hospital
06.2022 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Tennis Office Receptionist
Fort Sanders Health & Fitness Center
02.2021 - 07.2022
- Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
- Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
- Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
- Contributed to a welcoming office environment through consistent upkeep of reception area cleanliness and organization.
- Improved client relations with friendly and professional in-person greetings, ensuring a positive first impression of the company.
- Enhanced customer satisfaction by promptly answering incoming calls and directing them to the appropriate department.
Education
Pre-Nursing
Pellissippi State Community College
Knoxville, TNNursing
Lincoln Memorial University
Knoxville, TN12-2025
High School Diploma -
Heritage HIgh School
Maryville, TN05-2022
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Relationship building
- Problem-solving
- Workload management
- File and record-keeping
- Conflict resolution
Timeline
Certified Nusring Assistant (Unit Tech)
East Tennessee Children's Hospital
06.2022 - Current
Tennis Office Receptionist
Fort Sanders Health & Fitness Center
02.2021 - 07.2022
Pre-Nursing
Pellissippi State Community College
Nursing
Lincoln Memorial University
High School Diploma -
Heritage HIgh School
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