Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laine Tukumoeatu

Portland

Summary

Dynamic Assistant General Manager at Chipotle Mexican Grill with a proven track record in staff management and operations oversight. Enhanced customer satisfaction through strategic process improvements and effective training programs, resulting in increased repeat business. Skilled in inventory control and financial reporting, fostering a high-performance team culture.

Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.

Overview

9
9
years of professional experience

Work History

Assistant General Manager

Chipotle Mexican Grill
06.2016 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Initiated local marketing campaign, increasing foot traffic and sales.
  • Enhanced operational efficiency by streamlining inventory management processes.
  • Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Analyzed sales data to identify and capitalize on trends, driving revenue growth.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
  • Improved operational workflows, resulting in smoother running of establishment.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
  • Upgraded technology systems, enhancing overall business efficiency and customer interaction.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced operational risks while organizing data to forecast performance trends.

Package Handler

United Parcel Service, UPS
01.2020 - 07.2025
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Boosted processing speed for outbound shipments, meticulously planning parcel arrangement in delivery vehicles.
  • Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
  • Elevated customer service standards, promptly addressing inquiries about package status and resolving issues.
  • Assisted in inventory management, conducting regular counts to verify stock levels and report discrepancies.
  • Improved package tracking accuracy, diligently updating database with scan information and handling exceptions.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Managed warehouse operations and verified proper shipment procedures.

Education

Associate of Arts - Buisness

Mount San Antonio College
Walnut, CA
01-2018

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Employee scheduling
  • Operations oversight
  • Business development
  • Strategic planning skill
  • Process improvements
  • Sales forecasting
  • Vendor relationship management
  • Financial reporting
  • Customer retention
  • Workflow coordination
  • Process improvement
  • Resource allocation
  • Google drive
  • Program administration
  • Business operations
  • Financial leadership
  • Customer service
  • Inventory tracking and management
  • Payroll administration and timekeeping
  • Quality assurance
  • Administrative management
  • Policy development and enforcement
  • P&L management
  • Performance evaluation and monitoring
  • Department oversight
  • Organizational structuring
  • Data analysis
  • Direct sales
  • Business growth initiatives
  • Sales strategies

Timeline

Package Handler

United Parcel Service, UPS
01.2020 - 07.2025

Assistant General Manager

Chipotle Mexican Grill
06.2016 - Current

Associate of Arts - Buisness

Mount San Antonio College

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