Summary
Overview
Work History
Education
Skills
Personal Activities
Hobbies and Interests
Languages
Timeline
Generic

Lainee Hall

Anthony

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

4
4
years of professional experience

Work History

Server

Mojo's
04.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server/ Marketing Manager

Texas Roadhouse
07.2022 - Current
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Streamlined order-taking process to minimize wait times for diners.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Established strong relationships with vendors to negotiate favorable terms, secure exclusive products, and maintain timely deliveries.
  • Managed store operations for optimal efficiency, streamlining processes and reducing overhead costs.
  • Increased store sales by implementing effective merchandising strategies and attractive product displays.
  • Enhanced brand visibility within the community through strategic partnerships, sponsorships of local events, and targeted marketing campaigns.
  • Created and managed social media campaigns to increase brand engagement.
  • Conducted market research to identify new opportunities and target markets.
  • Oversee preparation of marketing copy, images, videos, emails, and other collateral.

Stylist

Maurices
07.2021 - 07.2022
  • Greeting customers and making them feel welcome and comfortable, helping customers find their own unique style of clothing and encouraging them to try different items on. Running the cash register and counting monies at the end of shift. Keeping store clean and tidy, freight, recovery of floor.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
  • Increased client confidence by teaching them how to style their outfits appropriately for various situations.
  • Boosted sales through effective upselling of complementary clothing items and accessories.
  • Provided constructive feedback during fittings, helping clients refine their personal style preferences.

Education

Associate of Arts -

College of Central Florida
Ocala, FL
05-2027

High School Diploma -

North Marion High School
Citra, FL
05.2023

Skills

  • Strong verbal and written communication
  • Telephone communication
  • Freight logistics management
  • Proficient in computer applications
  • Data entry precision
  • Integrity and dependability
  • Optimistic outlook
  • Effective multi-tasking
  • Dedicated work ethic
  • Strong customer support
  • Cash management
  • Exceptional customer service

Personal Activities

Outdoors adventures

Hobbies and Interests

Spending time at the lake, fishing with my dad, shopping, going to the beach and enjoying life.

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Server

Mojo's
04.2025 - Current

Server/ Marketing Manager

Texas Roadhouse
07.2022 - Current

Stylist

Maurices
07.2021 - 07.2022

Associate of Arts -

College of Central Florida

High School Diploma -

North Marion High School

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Lainee Hall