Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lainee Hamilton

Anniston

Summary

Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Coordinator

Southern Immediate Care
05.2023 - Current
  • Delivered comprehensive training to new hires on front desk procedures, ensuring consistent service standards and operational efficiency
  • Developed and maintained clear, effective training materials to support onboarding and ongoing staff development
  • Acted as a key resource for staff inquiries, providing guidance and resolving issues to maintain smooth daily operations
  • Oversaw and managed user access for internal portals, ensuring secure and accurate login administration
  • Maintained detailed training records for each employee to track progress and compliance
  • Provided front desk coverage during staff shortages, ensuring uninterrupted service and support
  • Conducted audits of front desk staff to ensure compliance with company policies and accuracy in eligibility verification, benefits assessment, payment collection, and data entry

Medical Biller

Southern Immediate Care
01.2023 - Current
  • Processed medical claims efficiently using advanced billing software and electronic health record systems.
  • Ensured accurate coding of diagnoses and procedures to maximize reimbursement rates.
  • Reviewed and resolved billing discrepancies through effective communication with healthcare providers.
  • Monitored accounts receivable to identify trends, reducing outstanding claims by streamlining follow-up procedures.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Facilitated efficient communication between clinic staff, leadership, and the third-party billing company to ensure alignment, resolve billing issues, and maintain accurate documentation.
  • Monitored and reported clinic trends to leadership, providing insights to support data-driven decision-making and operational improvements.
  • Developed and provided educational materials to leadership for clinic staff training, supporting knowledge transfer and operational consistency.
  • Prepared and completed weekly deposit for the Heflin clinic, ensuring accuracy, timeliness, and compliance with financial procedures
  • Accurately processed and posted insurance and patient payments to accounts, ensuring proper allocation and up-to-date financial records.
  • Reviewed incoming clinic mail and routed documents to the appropriate departments, ensuring timely handling and proper documentation flow.

Patient Encounter Representative

Southern Immediate Care
12.2021 - 01.2023
  • Processed insurance claims and verified patient eligibility, enhancing billing accuracy.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations consistently.
  • Assisted in managing inventory of office supplies, ensuring readiness for daily operations.
  • Resolved patient inquiries and concerns promptly, fostering a positive relationship with the practice.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Residential Care Aide

Rainbow Omega
08.2021 - 12.2021
  • Assisted residents with daily living activities, ensuring comfort and safety.
  • Trained and mentored new staff on best practices and resident care protocols.
  • Maintained accurate documentation of resident progress and incidents for compliance.
  • Advocated for residents' needs, fostering a supportive and respectful environment.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Handled emergency situations calmly and efficiently while following established protocols for crisis interventions or medical emergencies.
  • Facilitated smooth communication between residents, family members, and healthcare professionals by serving as a liaison.
  • Maintained detailed documentation of resident observations, behaviors, and progress toward goals.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.

Leasing Agent

The Grand Reserve
04.2020 - 05.2021
  • Conducted property showings and guided prospective tenants through lease application processes.
  • Managed tenant communications, addressing inquiries and resolving issues promptly to enhance satisfaction.
  • Coordinated lease signings and ensured compliance with local regulations and company policies.
  • Collaborated with maintenance teams to oversee timely repairs, fostering positive tenant relationships and retention rates.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.

Rockstar Server

Waffle House Inc
07.2017 - 08.2020
  • Provided exceptional customer service by efficiently taking orders and addressing customer inquiries.
  • Coordinated with kitchen staff to streamline food delivery processes during peak hours.
  • Monitored dining area cleanliness, maintaining a welcoming environment for guests.
  • Assisted in inventory management by tracking stock levels and reporting shortages to management.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Audit server tickets.

Education

Bachelor of Science in Finance -

Purdue University
West Lafayette, IN
05-2028

High School Diploma -

East Limestone High School
Athens, AL
05-2017

Skills

  • Strong problem-solving
  • Effective time management
  • Clear and efficient communication
  • Proficient in Microsoft Office
  • Skilled in training and mentoring
  • Excellent customer service
  • Sharp critical thinking
  • Consistently reliable
  • Dependable and accountable
  • Professional

Certification

AHIMA Certified Medical Biller and Coder- May 2024

Timeline

Front Desk Coordinator

Southern Immediate Care
05.2023 - Current

Medical Biller

Southern Immediate Care
01.2023 - Current

Patient Encounter Representative

Southern Immediate Care
12.2021 - 01.2023

Residential Care Aide

Rainbow Omega
08.2021 - 12.2021

Leasing Agent

The Grand Reserve
04.2020 - 05.2021

Rockstar Server

Waffle House Inc
07.2017 - 08.2020

Bachelor of Science in Finance -

Purdue University

High School Diploma -

East Limestone High School

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