Lainette Trejo Perez
Paterson
Summary
Dedicated 911 Emergency Dispatcher offering 3 years of experience with proven crisis management and situational awareness skills at Wayne Police Department. Enhanced operational efficiency through process improvements and effective training. Recognized for exceptional problem-solving abilities and teamwork, ensuring rapid response and accurate dispatching in high-pressure environments. Proficient in emergency medical dispatch, police dispatching , Spanish language and NCIC database operations. Experienced with managing emergency call intake and dispatch coordination. Utilizes quick decision-making and clear communication to support emergency services. Track record of maintaining composure and efficiency during high-stress incidents. Successfully managed high-pressure situations, ensuring timely and effective responses. Demonstrated ability in critical decision-making and clear communication with first responders and public. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Wayne Township
01.2023 - Current
- Operated multi-line phone systems to efficiently receive and prioritize emergency calls.
- Coordinated with law enforcement, fire, and EMS agencies to ensure rapid response times.
- Monitored radio communications to maintain situational awareness during emergencies.
- Documented incident details accurately in real-time to support ongoing investigations.
- Assisted training new dispatchers on procedures and operational protocols for efficiency.
- Implemented process improvements that enhanced call handling and dispatch accuracy.
- Provided critical information to first responders, ensuring effective scene management.
- Resolved conflicts and managed stressful situations while maintaining professionalism under pressure.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Collaborated with supervisors to identify areas of improvement within departmental procedures, leading to enhanced operational efficiency.
Assistant Store Manager
Gelotti
03.2021 - Current
- Developed training materials and conducted workshops to improve team performance.
- Coordinated daily schedules and meetings for management to enhance operational efficiency.
- Delivered exceptional customer service by efficiently serving ice cream and managing orders.
- Trained new team members on proper scooping techniques and customer interaction skills.
- Handled cash register operations, processed transactions accurately, and managed daily sales records.
- Collaborated with team to streamline inventory management, reducing waste and improving supply efficiency.
- Led weekly staff meetings to discuss performance goals, share feedback, and foster team cohesion.
- Supervised daily operations to enhance store efficiency and customer satisfaction.
Education
Bachelor of Arts - Justice Studies
Montclair State University
Montclair, NJ01-2027
High School Diploma -
Passaic County Technical Institute
Wayne, NJ06-2022
Skills
- Effective patience
- Memory retention
- Prioritization
- Situational awareness
- Typing speed
- Information gathering
- Assertiveness
- Problem-solving
- Critical thinking
- Works Well Under Pressure
- Teamwork and collaboration
- Active listening
- Computer skills
- Map reading skills
- Decision-making
- Crisis management
- Multitasking and prioritization
- Coaching and mentoring
- CPR and first aid
- NCIC database
- Emergency medical dispatch (EMD)
- Public safety telecommunicator (PST)
- Team leadership
- Spanish fluency
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- CPR Certification
- NJ 2C Law
- ICS Certified
- CIT Training
Languages
English
Spanish
Native or Bilingual
Timeline
911 Emergency Dispatcher
Wayne Township
01.2023 - Current
Assistant Store Manager
Gelotti
03.2021 - Current
Bachelor of Arts - Justice Studies
Montclair State University
High School Diploma -
Passaic County Technical Institute