Lainey Farrar
Springfield,MO
Summary
Dynamic and organized professional with extensive experience in customer service at Golden Valley Memorial Hospital. Proven ability to manage appointments and resolve client issues effectively. Strong verbal communication and data entry skills, consistently delivering positive first impressions and fostering customer relationships in fast-paced environments.
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
3
3
years of professional experience
Work History
Receptionist
Golden Valley Memorial Hospital
05.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Sales Associate
Walgreens
12.2023 - 06.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Carhop
Sonic
12.2022 - 05.2023
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
Education
High School Diploma -
Appleton City High School
Appleton City, MO05-2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
Timeline
Receptionist
Golden Valley Memorial Hospital
05.2025 - Current
Sales Associate
Walgreens
12.2023 - 06.2025
Carhop
Sonic
12.2022 - 05.2023
High School Diploma -
Appleton City High School
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