Lainey Hayes
Sumner,WA
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Travel Advisor
Fora
03.2026 - Current
- Developed customized travel itineraries based on client preferences and budget constraints.
- Researched and negotiated partnerships with hotels, airlines, and local tour operators.
- Provided ongoing support to clients throughout their travel experience, ensuring satisfaction and addressing concerns.
- Analyzed travel trends to recommend unique destinations and experiences for clients.
Barista/Market attendant/Host/Server Assistant
Grand Hyatt Scottsdale Resort
Scottsdale, Arizona
12.2025 - Current
- Prepare drinks and quick-service food while maintaining high quality
- Restock and maintain the cleanliness and organization of the market
- Deliver friendly, personalized guest service to late-night and early morning travelers
Barista
Daily Grind
Pullman, Washington
02.2022 - 05.2025
- Prepared and served drinks while maintaining a clean, organized coffee bar
- Managed inventory to ensure sufficient supplies
- Trained new baristas in drink prep and customer service
- Accurately handled cash transactions per company policy
- Promoted additional items through upselling strategies
Barista/Bartender (seasonal job)
Crybaby
Pullman, Washington
04.2022 - 05.2022
- Accurately processed cash and POS transactions
- Delivered customer service by anticipating and addressing guest needs
- Prepared coffee, energy drinks, cocktails, beer, and wine in a fast-paced environment
Crew Member
Baskin-Robbins
Sumner, Washington
03.2018 - 07.2020
- Prepared and served ice cream products to ensure quality and consistency
- Maintained clean work and dining areas, following food safety guidelines
- Monitored inventory and notified management when supplies ran low
- Resolved customer complaints promptly and professionally
Vendor/Production (seasonal job)
Lumaze and Enchant Christmas
Seattle, Washington
12.2019 - 01.2020
- Accurately processed cash, credit, and electronic transactions
- Oversaw store operations, including sales and inventory
- Assisted with production line setup and changeovers
Education
Barre Certification -
IBBFA
06-2026
Bachelor’s degree - Social Sciences, Human Development, Psychology, Business
Washington State University
Pullman, Washington05-2024
Skills
- Customer Service and Relationship Building: Active listening, conflict management, interpersonal communication, and relationship building
- Leadership and Teamwork: Team leadership, collaboration, and motivating others toward shared goals
- Problem-solving and Analysis: Creative problem-solving, retail math, critical thinking, and situational awareness
- Communication: Training/instruction, customer communication, written and verbal communication
- Professional Strengths: Work ethic, creativity, self-motivated, adaptable, and resourceful in independent or team settings
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Travel Advisor
Fora
03.2026 - Current
Barista/Market attendant/Host/Server Assistant
Grand Hyatt Scottsdale Resort
12.2025 - Current
Barista/Bartender (seasonal job)
Crybaby
04.2022 - 05.2022
Barista
Daily Grind
02.2022 - 05.2025
Vendor/Production (seasonal job)
Lumaze and Enchant Christmas
12.2019 - 01.2020
Crew Member
Baskin-Robbins
03.2018 - 07.2020
Bachelor’s degree - Social Sciences, Human Development, Psychology, Business
Washington State University
Barre Certification -
IBBFA