Lainey Lopez
Harvey,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Server
China Lotus
07.2023 - 10.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assistant Manager
Maurices
02.2023 - 10.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Team Member
Hibbett Sports
02.2023 - 07.2023
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Hostess
Tacos & Beer
08.2022 - 10.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Customer Experience Coordinator
TJMAXX
01.2022 - 03.2022
- Accurately ring customer purchases and returns
- Promote credit and loyalty programs while engaging with customers
- Maintain sales floor to keep a safe shopping environment for customers and associates
- Provide excellent customer service and strong organizational skills with attention to detail
- Adhere to all operational, merchandise, and loss prevention standards
- Cross- trained to work in multiple areas of the store in order to support the needs of the business
Merchandise Coordinator/ Customer Experience Coordinator
Marshalls
11.2021 - 01.2022
- Accurately ring customer purchases and returns
- Promote credit and loyalty programs while engaging with customers
- Maintain sales floor to keep a safe shopping environment for customers and associates
- Provide excellent customer service and strong organizational skills with attention to detail
- Adhere to all operational, merchandise, and loss prevention standards
- Cross- trained to work in multiple areas of the store in order to support the needs of the business
Sales Associate
Marshalls
04.2021 - 11.2021
- Accurately ring customer purchases and returns
- Promote credit and loyalty programs while engaging with customers
- Maintain sales floor to keep a safe shopping environment for customers and associates
- Provide excellent customer service and strong organizational skills with attention to detail
- Adhere to all operational, merchandise, and loss prevention standards
- Cross- trained to work in multiple areas of the store in order to support the needs of the business
Education
No Degree - Cosmetology
John Jay Beauty College
New Orleans, LA01.2025
High School Diploma -
Foster High School
04.2022
Skills
- Natural Leader
- Creative
- Flexible
- Organized
- Order Management
- Supply Restocking
- Sales Expertise
- Product and Service Knowledge
- Money Handling
- Customer Rapport
- Staff Management
Timeline
Server
China Lotus
07.2023 - 10.2023
Assistant Manager
Maurices
02.2023 - 10.2023
Team Member
Hibbett Sports
02.2023 - 07.2023
Hostess
Tacos & Beer
08.2022 - 10.2022
Customer Experience Coordinator
TJMAXX
01.2022 - 03.2022
Merchandise Coordinator/ Customer Experience Coordinator
Marshalls
11.2021 - 01.2022
Sales Associate
Marshalls
04.2021 - 11.2021
No Degree - Cosmetology
John Jay Beauty College
High School Diploma -
Foster High School