Lainey Roberts
Kennesaw,GA
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
5
5
years of professional experience
Work History
Shift Leader
Keegan's Public House
08.2025 - Current
- Supervised daily operations and ensured compliance with health and safety standards.
- Trained and mentored new staff on service protocols and operational procedures.
- Streamlined workflow processes to enhance efficiency during peak service hours.
- Coordinated strategic floor layout and cut-order to optimize coverage and maintain high service levels.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
Server
Wicked Wings
07.2023 - 08.2026
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
- Trained new staff on menu offerings and service protocols, improving overall team efficiency.
- Collaborated with kitchen staff to expedite food preparation and streamline service operations.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Handled cash transactions and processed payments accurately, supporting financial accountability.
- Resolved customer complaints promptly, fostering positive relationships and loyalty among guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managed order accuracy and timely delivery, ensuring seamless dining experiences for patrons.
Team Member
Chicken Salad Chick
11.2021 - 08.2022
- Mastered a wide variety of positions, including server, food line, drive-through, and cashier.
- Provided exceptional customer service to guests throughout their stay, from ordering to cleaning up.
- Trained new team members on food preparation and customer service standards.
- Ensured compliance with health and safety regulations during food handling processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
Barista/ Shift Leader
Red Owl Coffee Company
03.2021 - 01.2022
- Operated drive-through services, including taking orders, handling payments, and product delivery in a prompt but friendly manner.
- Mastered POS systems to handle payments from $800-1,000 a shift.
- Overlooked day-to-day operations to ensure all COVID-19 and health protocols were upheld.
- Trained new baristas on drink preparation techniques and company standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented efficiency improvements in workflow, enhancing team productivity during peak hours.
- Conducted staff performance evaluations, providing constructive feedback for development.
- Collaborated with management to plan promotional events, driving increased customer engagement and sales growth.
Education
Bachelor of Science - Media and Entertainment
Kennesaw State University
Kennesaw, GA12-2026
High School -
Tift County High School
Tifton, GA05.2022
Skills
- Proficient in photo editing tools, including Adobe Lightroom and Canva, with a strong eye for detail and creativity
- Exceptional time management skills, ensuring projects are completed efficiently and within deadlines
- Highly organized and adept at prioritizing tasks to meet tight schedules without compromising quality
- Collaborative team player with a proven ability to work effectively under pressure
- Social media strategy development
- Multimedia creation
- Media platform analysis
Timeline
Shift Leader
Keegan's Public House
08.2025 - Current
Server
Wicked Wings
07.2023 - 08.2026
Team Member
Chicken Salad Chick
11.2021 - 08.2022
Barista/ Shift Leader
Red Owl Coffee Company
03.2021 - 01.2022
Bachelor of Science - Media and Entertainment
Kennesaw State University
High School -
Tift County High School
Additional Experience
Zeta Tau Alpha, 2022-08, 2026-12.
Intramural Chair 2023, Organized and managed intramural sports teams, fostering teamwork and member participation across a variety of athletic events., Scheduled practices, coordinated game logistics, and ensured compliance with league rules and regulations., Served as a liaison between the sorority and campus recreation, communicating updates and resolving scheduling conflicts., Promoted a sense of community and school spirit by encouraging active involvement in sports and wellness activities., Developed leadership and organizational skills while balancing multiple responsibilities and maintaining a focus on inclusivity and member engagement.
Director of Activities 2023, Collaborated closely with the Vice President Programming to coordinate and oversee Program Council positions, ensuring all members remained on track with responsibilities and met established deadlines. Provided organizational support by monitoring progress, facilitating communication between council members, and assisting with planning and execution of activities. Demonstrated strong leadership, time management, and teamwork skills while contributing to the successful operation of programs and events.
Vice President of New Member Education 2024, Led the planning and execution of a comprehensive new member education program to ensure a seamless transition into sorority membership., Organized and facilitated orientation sessions, workshops, and mentorship opportunities to instill chapter values, history, and traditions., Fostered strong relationships with new members, acting as a mentor and resource to promote personal and academic growth., Coordinated with executive board members to align programming with chapter goals and uphold national organization standards., Developed leadership, communication, and organizational skills while managing a large group of new members and creating a positive, inclusive onboarding experience.
Vice President of Communications 2025, Managed and curated the sorority's social media presence across platforms, including Instagram, Facebook, and TikTok, to enhance engagement and promote chapter events., Created compelling content, including graphics, photos, and videos, aligned with the sorority's branding and values., Developed and executed strategic social media campaigns to boost recruitment efforts and increase follower interaction., Analyzed performance metrics to optimize content strategy and improve audience reach., Collaborated with executive board members to highlight key initiatives, philanthropic events, and member achievements.