Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lainey Sams

Monroe,OH

Summary

Dynamic and adaptable professional with a strong background in customer service at Kings Island Amusement Park. Proven ability to engage and entertain diverse audiences while maintaining high energy and attention to detail. Skilled in problem-solving and teamwork, consistently enhancing guest experiences through effective, mostly non-verbal communication (ASL, body language, gestures, etc) and improvisation. Ability to work under pressure as I often worked alone at Smoothie King and developed a greater sense of independence from that.

Overview

5
5
years of professional experience

Work History

Peanuts Character

Kings Island Amusement Park
04.2023 - Current

I work in entertainment and portray multiple Peanuts characters from the popular franchise. I have a lot of experience with costumer interactions especially with children.

  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Scare Actor

Kings Island Amusement Park
09.2023 - 11.2025
  • Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
  • Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
  • Teamed on clean up of set and location at end of performance to prepare for next performance.
  • Utilized improvisational techniques when interacting with guests, creating a unique experience for each visitor.
  • Worked with various special effects, fog, strobes and loud sounds.
  • Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
  • Collaborated with fellow actors to create immersive scenes, resulting in consistently positive audience feedback.

Food Service Worker

Smoothie King
01.2021 - 04.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared variety of menu items following specific recipes to ensure customer satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Adjusted food preparation methods in accordance with customer requests.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Processed customer payments and balanced cash drawers.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Monitored food quality and freshness throughout day.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service are

Education

High School Diploma -

Monroe High School
Monroe, OH
05-2025

High School Diploma -

Butler Tech Natural Science Center
Monroe, OH
05-2025

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Critical thinking
  • Organization and time management
  • Decision-making

Timeline

Scare Actor

Kings Island Amusement Park
09.2023 - 11.2025

Peanuts Character

Kings Island Amusement Park
04.2023 - Current

Food Service Worker

Smoothie King
01.2021 - 04.2025

High School Diploma -

Monroe High School

High School Diploma -

Butler Tech Natural Science Center
Lainey Sams