Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lainey Swinford

Lafayette ,IN

Summary

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

16
16
years of professional experience

Work History

Store Manager

Chicos Fas
09.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Assistant Manager

Chicos Fas
10.2021 - 09.2024
  • Assisted in managing daily operations to ensure efficient store performance.
  • Collaborated with team members to enhance customer service and improve satisfaction scores.
  • Implemented visual merchandising strategies to align with brand standards and optimize product displays.
  • Trained and mentored new staff, fostering a supportive and productive work environment.
  • Analyzed sales trends to inform inventory management and purchasing decisions.
  • Coordinated promotional events, contributing to increased foot traffic and sales growth.
  • Evaluated employee performance, providing constructive feedback to support professional development.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Assistant Manager

Marshalls
07.2009 - 10.2021
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Enhanced team productivity by streamlining operational processes.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Anderson High School
Anderson, IN

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Friendly and positive
  • Outstanding communication skills
  • Goals and performance
  • Staff management
  • Documentation and reporting
  • Operations

Timeline

Store Manager

Chicos Fas
09.2024 - Current

Assistant Manager

Chicos Fas
10.2021 - 09.2024

Assistant Manager

Marshalls
07.2009 - 10.2021

Anderson High School

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