Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lainhart Daves

Nashville,TN

Summary

Energetic professional with extensive experience in customer service, sales, training, and graphic design with strong reputation for raising overall company morale and resolving problems, seeking full-time employment.

Overview

8
8
years of professional experience

Work History

Sales Representative

SmileDirectClub
08.2020 - 12.2023
  • Applied consultative selling techniques while actively listening to customers, finding solutions to complications and making sales recommendations based on extensive aligner product knowledge.
  • Made over 700 sales calls weekly to existing and potential new customers for business growth.
  • Documented resolved issues, actions taken, and essential information to effectively manage client accounts.

Communications Coordinator

SmileDirectClub
07.2018 - 03.2020
  • Developed and launched first internal online knowledge base for Contact Center including graphic design layout and content using Photoshop and Doc360 that helped agents reduce handle time and improve customer satisfaction.
  • Created and implemented up-beat training videos to drive sales, showcase industry trends, and communicate product information.
  • Updated all knowledge base content as company grew with evolving software via Microsoft Sharepoint, Document360, and Salesforce Health Cloud.
  • Collaborated with senior leaders to offer recommendations and creative communications solutions to drive results across multiple programs.
  • Established special event promotions including job fairs and community outreach programs to promote SmileDirectClub.

Sales Retention Specialist

SmileDirectClub
01.2017 - 07.2018
  • Addressed customer escalations through prompt communication to promote satisfaction in order to ensure clients continued business with company.
  • Managed accounts of retained clients throughout the remainder of their time with company to promote smooth customer experience.

Customer Care Specialist

SmileDirectClub
09.2016 - 01.2017
  • Answered all phone calls and emails in a timely manner with enthusiasm and true adherence to each case.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and concerns.
  • Directed customers to appropriate departments for additional support.

Fitness Sales Representative

Orangetheory Fitness
03.2016 - 08.2016
  • Provided detailed knowledge in order to sell memberships and build clientele.
  • Strengthened client relations by conducting follow-up calls to ensure customer satisfaction was optimized.
  • Executed opening and closing duties in an orderly fashion as assigned.

Education

Bachelor of Arts -

The University of Mississippi
Oxford, MS
05.2015

Skills

  • Salesforce Health Cloud
  • Training Development
  • E-Learning
  • Microsoft Sharepoint
  • Graphic Design
  • Instructional Design
  • Customer Service
  • Document360
  • Sales
  • Collaboration
  • Relationship management

Accomplishments

  • Recognized as SmileDirectClub Employee of the Month June 2018
  • Co-Anchored "Truth News," a company-wide monthly video newsletter.
  • Helped coordinate and implement special event promotions including job fairs and community outreach at professional sport events and concerts to promote the company.
  • Addressed entire upper management on my personal career development in a brainstorming session to help improve the overall process for fellow team members.
  • Spent a week training and coordinating new operational methods with the SmileDirectClub team in Costa Rica.

Timeline

Sales Representative

SmileDirectClub
08.2020 - 12.2023

Communications Coordinator

SmileDirectClub
07.2018 - 03.2020

Sales Retention Specialist

SmileDirectClub
01.2017 - 07.2018

Customer Care Specialist

SmileDirectClub
09.2016 - 01.2017

Fitness Sales Representative

Orangetheory Fitness
03.2016 - 08.2016

Bachelor of Arts -

The University of Mississippi

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Lainhart Daves