Laini Devore
Flagstaff,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Small Business Co-Owner
Flagstaff Auto Repair Inc
08.2001 - 10.2023
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
High School Diploma -
Coconino High School
Flagstaff, AZSkills
- Business Forecasting
- Personnel Management
- Staffing
- Business Growth
- Recruiting and Training
- Policy and Procedure Implementation
- Inventory Control
- Regulatory Compliance
- Human Resource Management
- Business Development
- Employee Motivation
- Team Management
- Profit and Loss
- Small Business Operations
- Marketing
- Financial Administration
Timeline
Small Business Co-Owner
Flagstaff Auto Repair Inc
08.2001 - 10.2023
High School Diploma -
Coconino High School
Similar Profiles
Tony ThaoTony Thao
Lead Automotive Technician/Supervisor at Autogear Performance Full Auto Repair Tires and RepairLead Automotive Technician/Supervisor at Autogear Performance Full Auto Repair Tires and Repair
Sonny RowlandSonny Rowland
District Manager at One Auto Club DBA Midas, Speedee Auto RepairDistrict Manager at One Auto Club DBA Midas, Speedee Auto Repair
Ashly Monique TorresAshly Monique Torres
Administrative Office Assistant at Quality Auto Electric & Complete Auto RepairAdministrative Office Assistant at Quality Auto Electric & Complete Auto Repair
Tarika Jonnada PrasadTarika Jonnada Prasad
Orientation Ambassador at Center for International Education - NAUOrientation Ambassador at Center for International Education - NAU
Charlotte ParrishCharlotte Parrish
Aide and Student Activity Leader at Flagstaff United School DistrictAide and Student Activity Leader at Flagstaff United School District