Laini Eberhardt
PENSACOLA,FL
Summary
Dynamic and reliable customer service professional experienced in sales and problem resolution. Known for exceptional teamwork and time management skills, ready to enhance customer experiences and drive impactful results.
Goal-oriented professional with a strong background in sales and customer service. Recognized for building lasting relationships and resolving inquiries efficiently. Committed to leveraging skills in teamwork and reliability to contribute to organizational success.
Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
5
5
years of professional experience
Work History
Online Sales Representative
Mosher Online
Pensacola, FL
11.2025 - 07.2026
- Developed and maintained relationships with customers through effective communication and follow-up strategies.
- Collaborated with marketing team to align campaigns with sales goals, increasing overall effectiveness.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
- Answered phone calls ensuring clients and customers were happy with purchases.
Server/Togo Service
Texas Roadhouse
Yorktown, VA
10.2023 - 09.2025
- Collaborated with kitchen team to ensure timely food preparation and delivery.
- Upsold daily specials, enhancing guest experience and increasing revenue.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Hostess/Server
County Grill & Smokehouse
Hampton, VA
01.2021 - 07.2024
- Attended company and restaurant required training and meetings to improve skill sets.
- Delivered customers' checks and securely processed credit cards or cash payments.
- Checked in on guests throughout meals to ensure a pleasant visit.
- Greeted and accommodated guests, building a positive experience from the first interaction.
- Worked with managers in ordering and stocking inventory and supplies
- Assisted in training new staff on menu offerings and service protocols.
- Handled cash transactions accurately, maintaining financial integrity at point of sale.
- Resolved guest complaints promptly, fostering positive dining experiences and repeat visits.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Kecoughtan High School
Hampton, VA06.2022
Cosmetology - Cosmetology License
Beyond Beauty Llc
Newport News Va11.2023
Skills
- Sales goal focus
- Sales strategies
- Sales management
- Customer service
- Customer issue resolution
- Time optimization
- Team collaboration
- Cross-functional collaboration
- Problem resolution
- Sales task prioritization
- Consistent follow-up
- Organizational skills
Timeline
Online Sales Representative
Mosher Online
11.2025 - 07.2026
Server/Togo Service
Texas Roadhouse
10.2023 - 09.2025
Hostess/Server
County Grill & Smokehouse
01.2021 - 07.2024
Cosmetology - Cosmetology License
Beyond Beauty Llc
High School Diploma -
Kecoughtan High School