Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lainie Hefler

Norwich,CT

Summary

Motivated Finishing Department Supervisor with 9 years of supervisory experience in manufacturing environment working under pressure and meeting deadlines to maintain production schedule. Excellent management skills and proven expertise in promoting teamwork and accountability to support and lead individuals in day-to-day finishing operations. Maintains high production levels through sound decision making, troubleshooting and problem-solving skills. Smoothly direct employees carrying out finishing operations to achieve demanding production goals, schedules and budget targets. Driven leader with excellent analytical, decision-making and project management abilities. Maintain employee focus and achieve quality targets with hands-on supervision. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Dynamic sales leader aiming to fulfill a Lead Sales Associate role to contribute value to the Dollar General team. Dedicated and resourceful with exceptional skill in closing sales and cultivating customer loyalty.

Overview

3
3
years of post-secondary education
11
11
years of professional experience

Work History

Grocery Associate

Hannaford Supermarket
Manchester, NH
01.2021 - 03.2021
  • Operated point-of-sale (POS) systems and handled cash, performed price checks, applied discounts and coupons and delivered excellent customer service when answering customer questions.
  • Checked aisles and [Type] areas for spills or stock issue and made quick clean-up.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Pleasantly greeted customers and provided prompt and courteous service at all times.

Lead Sales Associate

Dollar General
St. Marys, GA
04.2015 - 11.2017
  • Reported sales data to upper management as directed.
  • Promoted brand awareness and utilized networking to increase brand development.
  • Monitored sales team performance and provided constructive feedback.
  • Worked closely with other departments to understand full scope of merchandising and provide top-notch salesmanship to customers.
  • Trained approximately 4 new sales associates in 2 years.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Trained new employees on customer service, money handling and organizing strategies.

Finishing Manager

Impress Designs
Dallas, TX
05.2007 - 12.2015
  • Scheduled employees and materials, creating effective calendar for each project.
  • Created reports and scheduled production requirements in shopworks to facilitate department operations.
  • Sharpened quality inspection and quality assurance processes to align with customer goals and expectations.
  • Interacted with customers to deliver satisfaction and communicate project progress.
  • Communicated effectively with customers to confirm satisfaction and deliver project updates.
  • Supervised and supported employees by overseeing production, submitting work hours, processing time off requests and performing evaluations to maximize department productivity and efficiency.
  • Cultivated lasting relationships with customers, which promoted loyalty.
  • Established work schedules and managed employee activities.
  • Informed leadership of problems and situations that affected department performance and drove accountability by formulating solutions to resolve issues.
  • Planned labor and materials and established schedule for each project.
  • Improved quality inspection and quality assurance to align work processes with customer goals and expectations.
  • Established and developed relationships with customers to achieve satisfaction and build customer loyalty.

Education

High School Diploma -

Irving High School
Irving, TX
08.2003 - 06.2006

Skills

Product processing

undefined

Timeline

Grocery Associate

Hannaford Supermarket
01.2021 - 03.2021

Lead Sales Associate

Dollar General
04.2015 - 11.2017

Finishing Manager

Impress Designs
05.2007 - 12.2015

High School Diploma -

Irving High School
08.2003 - 06.2006
Lainie Hefler