LAINIE MAYFIELD
Agile Project Manager
San Diego,CA
Success isn't just about what you accomplish in your life; it's about what you inspire others to do.
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Summary
High performing, driven, analytical, and resourceful certified scrum master and project manager consultant with 15+ years' experience planning and leading complex strategic people, process and technology projects, within remote and globally distributed environments. Passionate about project management standards and Agile methodologies and best in class practices; taking pride in ensuring critical objectives are consistently met. A dynamic world-class individual contributor and conscientious team member, effectively managing stakeholders from C-level executives to individual contributors. Innate ability to organize, break down, and clearly articulate complex thoughts, ideas, and instructions. Demonstrated ability to build scalable program management and change management mechanisms, delivered strategic account management while overseeing delivery of multiple projects from initiation to project close. Proven track record of establishing confidence and respect from work stream leads while handling conflict and challenges with grace and maturity. Reputed adaptability, easily managing changing priorities, learning new skills, leveraging a creative approach to problem-solving and building consensus across multifaceted functions. Skilled Servant Leader and facilitator of Agile principles and Scrum framework effectively removing impediments.
Accomplishments
- Saved Client $5M over 3 years by implementing automation and successful productivity improvement plan.
- Designed and launched the CSCR Project, resulting in a 20% increase in market share for the company in CPG Food & Beverage
- Achieved 10 FTE reduction by introducing robotics automation for transactional dispute management tasks.
- Improved customer satisfaction ratings by 30% implementing Omnichannel and AI enabled technology as part of Customer Service / Order Management workflow.
- Presented with the Diamond Award for spurring more than 20% growth for 36 consecutive months.
Overview
16
16
years of professional experience
6
6
Certificates
3
3
years of post-secondary education
Work History
Owner
Fur Baby Tees, Virtual Office
San Diego, CA
06.2020 - Current
- E-Commerce, Marketing Remote
- Founded and managed new apparel and home decor e-Commerce business, growing revenue to 25K first year
- Developing and executing strategies that deliver both short-term and long-term results and SERP keyword ranking resulting in 40 keywords in Google top 30
- Optimizing SEO for website and marketing content; utilizing Google Analytics to track Marketing performance and insights to guide social media and paid ads strategies improving organic reach by 45%
- Design, build and implemented WordPress / WooCommerce website with 100% automation resulting in 60K yearly savings
- Established foundational processes for business operations
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends
Senior Technical Project Manager
Footlocker, Inc
Allen Town, Pennsylvania
07.2021 - 04.2022
- SAP Hybris Remote
- Managed end to end B2B and B2C e-Commerce project with SAP Hybris upgrade from 6.5 to 2011 with migration to Azure Cloud to remove legacy mainframe dependencies
- Gathered project requirements through interactions, meetings and walk throughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups
- Formulated integration system process flows, business process model and notation (BPMN) plans and data mapping diagrams based on stakeholders' specifications for SAP integrations, technology surveys and interviews
- Worked with multiple client internal teams and vendor teams to setup and develop all new integrations with SAP and non-SAP systems
- Planning and execution of Smoke Testing; UAT, Unit and Functional, use cases
- Manage project schedule, grooming of product backlog/user stories in JIRA, facilitated daily scrum and sprint planning and retrospective sessions
- Worked with C-level executives to get issues resolved and risks mitigated
- Responsible for budget, estimation as well as discussion and tracking of change orders
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements
- Managed onshore/offshore project team of 20+ in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills
- Supported and executed simultaneous delivery of various e-commerce and mobile projects
- Operated under Agile and Scrum frameworks to efficiently organize and carry out project tasks
- Collaborated with project owners and team members to set ambitious but achievable goals
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
- Communicated project plans and progress to key stakeholders and project contributors
Customer Success Manager
Supply Pro
San Diego, California
10.2018 - 03.2020
- Provided exemplary customer onboarding & tech support for startup SaaS company specializing in inventory management
- New feature functional training and up-skilling while building brand loyalty
- Defined Customer Journey to elevate customer experience and build brand loyalty and grow business
- Used Customer Experience strategies to promote exceptional customer service and create positive environment for employees and clients
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Provided management oversight and operational control of assigned accounts valued at $5M
Senior Project Manager/Scrum Master/Reengineering
Genpact US
New York, USA
02.2007 - 09.2018
- Transformation leader responsible for delivering $5M+ annually in process transformation for leading companies across Consumer-Packaged Goods, Pharma, Technology, Healthcare, e-Comm and Retail industries
- Project manager for numerous complex global projects including multi-country shared service center consolidations, robotics automation, SaaS customizations, ERP implementations, self-service enablement technology, business process reengineering, and digital transformation solutions and execution
- Work with Product Owner to align teams with product vision, sprint goals, definition of done, user stories and other necessary information
- Facilitated Scrum ceremonies, effort estimation, velocity and product backlog grooming while ensuring all impediments were addressed and removed thus empowering teams to self-organize with success
- Project identification, scoping and solution design based on contractual requirements, implementation, project close; job costing, budget and timeline adherence, technology and future state gaps, risk mitigation, requirements writing, process flows, ROI, and profitability analysis
- Built strong relationships with stakeholders and promoted work of SMEs and Technology Teams
- Mentored team members and junior project managers on Scrum and Agile principles; effectively worked with globally distributed teams, situations, and environments
- Worked closely with strategic partners as part of ongoing business development
- Led, supported, and motivated project team, leading by example and driving project momentum, energy, and addressing any performance issues
- Workflow design, implementation and customer onboarding including training and process documentation while focusing on customer experience
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Formulated integration system process flows, business process model and notation (BPMN) plans and data mapping diagrams based on stakeholders' specifications, technology surveys and interviews.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
Education
Bachelor of Science - Accounting
08.2004 - 01.2008
Skills
Technical project planning
undefinedAccomplishments
- Project Management and Collaboration: SAP Hybris (B2B and B2C), ERPS (Oracle, PeopleSoft, SAP, FSCM, QuickBooks, AS400, JD Edwards), Cora, Zendesk, Salesforce, Siebel, ServiceNow, Akritiv Performance Analytics, Microsoft Office(Teams, SharePoint), G Suite (Hangouts, Drive), Zoom, Skype, Slack, WebEx, Dropbox, WhatsApp, ClickUp, Zapier, Minitab, Meditech, Jira, Confluence, Mural, Miro, Kanban Boards, Microsoft Project, Trello, Asana, Smartsheet, AWS
- Marketing and Design: WordPress, HubSpot, WooCommerce, Social Media Management, Adobe Suite, Airboards, Drupal, Salsify PIM
- Document Management: Microsoft Office (Word, Excel, PowerPoint, Access, Project), Google Drive (Docs, Sheets, Forms, Slides) SharePoint, Visio, Confluence
Certification
Project Management Professional (PMP) Training,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Technical Project Manager - Footlocker, Inc
07.2021 - 04.2022
Owner - Fur Baby Tees, Virtual Office
06.2020 - Current
Customer Success Manager - Supply Pro
10.2018 - 03.2020
Senior Project Manager/Scrum Master/Reengineering - Genpact US
02.2007 - 09.2018
Strayer University - Bachelor of Science, Accounting
08.2004 - 01.2008
Project Management Professional (PMP) Training,
2022-01
Black Belt Six Sigma / Lean Certification, GE
2008-06
TARN Certification, AR Network
2010-03
PMI ITIL V3 Foundations Certification, Axelos
2013-08
Agile Scrum Fundamentals Certification, SimplyLearn
2021-08
CSM Certified Scrum Master, Scrum Alliance
2016-01
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