Law Ruler: Legal Software for Growing Law Firms
Lainie Nolan
Milwaukee,WI
Summary
My goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, while growing my work experience and further exploring fields of work I may enjoy. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Social Security and legal processes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Application and Appeals Specialist
Tabak Law LLC
06.2022 - Current
- Interacted with Social Security Administration and other entities for timely processing and delivery of quality customer service and results.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Educated clients on their rights and responsibilities throughout the appeals process, ensuring a clear understanding of expectations and potential outcomes.
- Demonstrated exceptional attention to detail when evaluating medical records in order to identify discrepancies or inconsistencies that could impact an appeal''s outcome positively or negatively.
- Managed high-stress situations with professionalism, ensuring that appeals were handled promptly and accurately even under tight deadlines or heavy caseloads.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Maintained confidentiality of patient finances, records, and health statuses.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Processed and recorded new policies and claims.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Worked well in diverse team settings by partnering with others to complete tasks.
Order Processing Assistant
Everydry Waterproofing
03.2021 - 04.2021
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Organized resources, records and personnel to accomplish aggressive targets.
- Updated database of contacts and resources for company-wide distribution.
Server
Belair Cantina
08.2020 - 12.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Associate
Banana Republic Factory Outlet
06.2017 - 05.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Office Worker
UWM-School Of Continuing Education
01.2020 - 04.2020
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Collaborated with team members to maintain an organized entrance area, promoting a clean and inviting first impression for visitors.
- Managed time efficiently in order to complete all tasks within deadlines.
Waitress
Lake Mills Family Restaurant
11.2015 - 05.2016
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Education
Bachelor of Science - Criminal Justice
University of Wisconsin - Milwaukee
Milwaukee, WI06.2023
Skills
- Teamwork and Collaboration
- Adaptability and Flexibility
- Appeals Process Proficiency
- Interpersonal Skills
- Effective Communication Abilities
- Continuous Learning Mindset
- Professionalism and Ethics
- Decision Making Abilities
Software
Microsoft Office Programs
Google Workspace Programs
References
References available upon request.
Timeline
Application and Appeals Specialist
Tabak Law LLC
06.2022 - Current
Order Processing Assistant
Everydry Waterproofing
03.2021 - 04.2021
Server
Belair Cantina
08.2020 - 12.2020
Office Worker
UWM-School Of Continuing Education
01.2020 - 04.2020
Sales Associate
Banana Republic Factory Outlet
06.2017 - 05.2020
Waitress
Lake Mills Family Restaurant
11.2015 - 05.2016
Bachelor of Science - Criminal Justice
University of Wisconsin - Milwaukee
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