Hi, I’m
Lainie Osborn
West Des Moines,IA
Summary
Proven to excel in fast-paced environments, I leveraged strong multitasking and customer service skills at Hyvee Pharmacy to enhance operational efficiency and patient satisfaction. My adeptness in problem-solving and team collaboration led to a noticeable improvement in workflow and customer experience, embodying the commitment and versatility highly valued in dynamic settings.
Overview
6
years of professional experience
Work History
Community Care Center
Dietary Aide
11.2024 - Current
Job overview
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Discarded outdated food products and maintained waste disposal procedures.
Hyvee Pharmacy
Pharmacy Clerk
09.2022 - Current
Job overview
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
Hyvee Pharmacy
Pharmacy Technician Trainee
07.2024 - 09.2024
Job overview
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
Casey’s
Team Member
07.2020 - 09.2022
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Subway
Sandwich Artist
08.2019 - 10.2019
Job overview
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
PJ’s
Waitress
06.2020 - 08.2020
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
McDonald's
Team Member
07.2019 - 08.2019
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
West Central Valley High SchoolStuart, IA
Diploma
06.2022
Skills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
- Patient communication
- Team collaboration
- Verbal communication
- Detail-oriented
- Relationship building
- Flexible schedule
- Issue resolution
- Workload management
- Scheduling and planning
- Multitasking
- Organizational skills
- Teamwork and collaboration
Timeline
Dietary Aide
Community Care Center
11.2024 - Current
Pharmacy Technician Trainee
Hyvee Pharmacy
07.2024 - 09.2024
Pharmacy Clerk
Hyvee Pharmacy
09.2022 - Current
Team Member
Casey’s
07.2020 - 09.2022
Waitress
PJ’s
06.2020 - 08.2020
Sandwich Artist
Subway
08.2019 - 10.2019
Team Member
McDonald's
07.2019 - 08.2019
West Central Valley High School
Diploma
Similar Profiles
Michael WoodruffMichael Woodruff
Admissions Coordinator at Community Care CenterAdmissions Coordinator at Community Care Center
Giovanna BenavidezGiovanna Benavidez
Activity Aide at Community Care CenterActivity Aide at Community Care Center
Elois ShannonElois Shannon
Unit Manager at Community Care CenterUnit Manager at Community Care Center