Lainnie Jackson
Kansas City
Summary
Resourceful Distribution Manager with excellent inventory management and supply chain optimization skills. Hardworking. Offering 20 years of experience in Aerospace Deicing systems, and crane and hoist manufacturing parts.
Overview
8
8
years of professional experience
Work History
Parts Distribution Manager
CAV Ice Protection
09.2013 - 10.2021
- Optimized distribution processes by implementing efficient inventory management systems.
- Reduced order fulfillment time through the development of streamlined picking and packing procedures.
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Improved delivery times with strategic route planning and reallocation of resources.
- Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
- Negotiated contracts with carriers, resulting in cost savings and improved service levels for the company.
- Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
- Enhanced inventory accuracy by implementing efficient tracking and organization systems.
- Reduced excess stock levels by conducting regular audits and adjusting ordering processes accordingly.
- Developed comprehensive reports on inventory levels, turnover rates, and sales trends to inform business decisions.
- Ensured timely product delivery by closely monitoring lead times and coordinating with suppliers as needed.
- Streamlined inspection processes for increased efficiency and reduced waste in production.
- Improved overall manufacturing efficiency by conducting thorough audits and addressing identified gaps.
- Optimized workflow by training personnel on best practices in quality control techniques and documentation procedures.
- Reduced product defect rates through meticulous analysis of production data, identifying trends, and implementing targeted improvements.
- Reduced inventory discrepancies with diligent tracking and documentation of all items in the warehouse.
- Collaborated with warehouse team to maintain accurate and up-to-date records of all products, ensuring proper stock levels.
- Trained team members on proper cycle counting procedures, resulting in increased productivity and more accurate counts.
- Identified trends in inventory discrepancies, recommending corrective actions to prevent future errors.
- Supported accurate financial reporting by reconciling physical inventory counts with system data.
- Enhanced inventory accuracy by conducting regular cycle counts and audits of warehouse stock.
- Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
- Collaborated with service department to ensure timely delivery of parts for repairs, reducing wait times for customers.
- Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.
- Negotiated contracts with vendors, securing favorable terms and prices for the business.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Implemented a robust tracking system for warranty claims processing which expedited resolution times while minimizing losses.
- Ordered parts for customers, repair shops, and service departments for use in deicing equipment.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Conducted periodic analysis of current spare parts rooms and inventory levels to determine needed parts.
- Calculated sales commissions for parts sales representatives.
- Implemented systems and procedures to increase sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
- Enhanced order fulfillment speed, ensuring accurate picking, packing, and shipping of customer orders.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Clovis West High School
Fresno, CA05.1987
Skills
- Supply Chain Management
- Logistics Coordination
- Quality Management
- Warehousing Operations
- Customer Service
- Order Processing
- Process Improvement
- Vendor Relations
- Shipping and Receiving
- Shrinkage Control
- Materials Management
- Price Structuring
- Item Tagging
- Cycle Counting
- Material Handling
- Order Fulfillment
- Warehouse Organization
- Records Management
- Loss Prevention
- Inventory Reconciliation
- Vendor Management
- Inventory Tracking
- Discrepancy Resolution
- Shipping Coordination
- Cycle Counts
- Supply and Demand Requirements
- Inventory Counts
- Order Picking and Processing
- Maintaining Stock Levels
- Stocking and Organization
- Tagging Procedures
- Inventory Accounts Reconciliation
- Recording Shipments
- Process Implementation
- Stock Control
- Shipment Preparation
- Quality Control Analysis
- Policy and Procedure Implementation
- Regulatory compliance
- Customer focus
- Risk assessment
- Risk Management
Timeline
Parts Distribution Manager
CAV Ice Protection
09.2013 - 10.2021
High School Diploma -
Clovis West High School