Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Martin

Pagosa Springs,CO

Summary

Banking professional with 20+ years experience in various positions in the banking world. I have proof operating, bookkeeping, teller, customer service experience, Mortgage & Construction lending. I keep in close contact with my team and keep them informed with any changes that may come. I am a quick learner and a reliable and trust worthy.

Overview

22
22
years of professional experience

Work History

Branch Manager/Loan Officer

RG Bank
03.2021 - 03.2024
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Complied with regulatory guidelines and requirements.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Examined customer loan applications for loan approvals and denials.

Branch Operations Manager

RG Bank
10.2019 - 03.2020
  • Trained employees on proper procedures and strategies to improve productivity.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Set up and supervised cash shipments.
  • Complied with regulatory guidelines and requirements.

Branch Manager

TBK Bank
09.2018 - 10.2019
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Oversaw a branch team consisting of 2 Tellers and 3 Customer Service Associates.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol.
  • Resolved escalated customer issues in timely manner.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

BSA/OFAC Officer/Teller Supervisor

Citizens Bank of Pagosa Springs
03.2016 - 09.2018
  • File CTR\'s in a timely manner.
  • File SAR\'s if applicable.
  • Supervise Teller\'s by keeping them updated on a daily basis and making sure scheduling is worked out. Help the Teller\'s when we are busy.
  • Open accounts.
  • Back up bookkeeper.
  • Help with Saturday and closing scheduling.
  • Process monthly board reports in a timely manner.

Customer Service Representative

Citizens Bank of Pagosa Springs
11.2015 - 03.2016
  • Answered an average of calls per day by addressing customer inquiries, solving problems.
  • Greeted customers entering thebank to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details.
  • Politely assisted customers in person and via telephone.
  • Successfully acquired an average of new customers per month.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Teller

Citizens Bank of Pagosa Springs
04.2015 - 11.2015
  • Organized, stocked and maintained the teller window area.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Continued education on current banking products and services through BVS Performance.
  • Maintained balancing record with 95% rate of accuracy.
  • Opened accounts.
  • Sold cashier\'s checks, traveler\'s checks and money orders.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Appraiser

Archuleta County Assessors Office
01.2012 - 04.2015
  • Went out in the field to insure that measurements were accurate for the upcoming tax year.
  •  Answered phone calls to help answer or clarify questions.

Customer Service Representative

Citizens Bank of Pagosa Springs
04.2005 - 03.2010
  • Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering thebank to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details.
  • Politely assisted customers in person and via telephone.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Set up/openednew accounts and answered any questions.

Teller

Citizens Bank of Pagosa Springs
07.2002 - 04.2005
  • Organized, stocked and maintained the teller window area.
  • Executed customer transactions, including deposits, withdrawals, money orders and cashier\'s checks.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Maintained balancing record with 95% rate of accuracy.
  • Executed wire transfers, stop payments and account transfers.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Maintained friendly and professional customer interactions.

Education

High School Diploma -

Edgewood High School
Edgewood, Texas

Skills

  • Quick learner
  • Strong client relations
  • Very dependable and reliable
  • Practices due diligence
  • High level of accuracy
  • Customer-oriented
  • BSA/OFAC knowledge
  • Train new employees
  • Supervise Tellers
  • Monthly Board Reports are done in a timely manner
  • New Accounts
  • Bookkeeping
  • Daily Balancing

Timeline

Branch Manager/Loan Officer

RG Bank
03.2021 - 03.2024

Branch Operations Manager

RG Bank
10.2019 - 03.2020

Branch Manager

TBK Bank
09.2018 - 10.2019

BSA/OFAC Officer/Teller Supervisor

Citizens Bank of Pagosa Springs
03.2016 - 09.2018

Customer Service Representative

Citizens Bank of Pagosa Springs
11.2015 - 03.2016

Teller

Citizens Bank of Pagosa Springs
04.2015 - 11.2015

Appraiser

Archuleta County Assessors Office
01.2012 - 04.2015

Customer Service Representative

Citizens Bank of Pagosa Springs
04.2005 - 03.2010

Teller

Citizens Bank of Pagosa Springs
07.2002 - 04.2005

High School Diploma -

Edgewood High School

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Tiffany Martin