Lainy Mejia
Miami,FL
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in sales to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
12
12
years of professional experience
Work History
Webchat Consultant / Sales Agent
Norwegian Cruise Line
Miami, FL
02.2023 - Current
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Created presentations and proposals for prospective clients.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Negotiated contracts with customers to secure sales deals.
- Resolved customer complaints promptly and effectively.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Continuously met sales goals via strategic prospecting.
Election Support
Miami Dade County Elections
Miami, FL
07.2022 - 11.2022
- Discussed task completion and impending projects with advisory committee to finalize.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Located and retrieved files, assisting public with general information.
- Assisted organizational efforts by filing, entering data and answering phones.
- Purged inactive files and destroyed obsolete files following procedures.
- Maintained positive working relationship with fellow staff and management.
- Collected, evaluated and stored documents securely in permanent records.
INTAKE SPECIALIST
SINGLETOON SCHREIBER MCKENZIE & SCOTT LLP
SAN DIEGO, CA
07.2020 - 11.2021
- Answering calls from new potential clients and assessing if they qualify to become a client with the firm
- Conducting initial intakes with potential clients (Civil, Fires, and other lawsuits) - obtaining their contact information and assessing damages
- Drafting retainers to potential clients and following up with them until retainer is signed
- Executing retainers, signing on behalf of the firm and uploading documents into the appropriate program
- Updating programs with step-by-step notations of communication with clients, adding notes regarding any changes or updates.
- Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
SALES ASSOCIATE
DEBT ADVISORS OF AMERICA
SAN DIEGO, CA
11.2019 - 07.2020
- Responsible for providing debt consolidation guidance to over 200 qualifying customers daily by opening the sales pitch and serving as the liaison between our customer base and our sales reps to close lucrative deals
- Conduct new-hire orientation and training of all new company employees as well as creating and maintaining training material for our cross-functional personnel to help them transition and level-set expectations for success.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
BARTENDER
CAFÉ AT BOOKS & BOOKS, CORAL GABLES, BARISTA
, FL
01.2019 - 10.2019
- Provided all aspects of retail and food service support
- Initiated, received, processed, and stocked café inventory
- Enhanced store merchandise and promotion
- Familiarized guests with menu and daily specials, accurately recorded food and drink orders, ran multi-course meals, and tallied bills
- Strategically up-sold customers to meal add-ons and specialty drinks to increase sales
- Interacted with customers, took orders, served snacks and drinks
- Assessed bar customers' needs and preferences and made recommendations.
TERMINAL & AIRSIDE OPERATIONS AGENT
MIAMI DADE COUNTY
MIAMI, FLORIDA
07.2013 - 11.2018
- Supervised the Operations Control Room that oversees all five airports in Miami Dade County region
- Managed maintenance of crowd control within the terminal facilities and identified potential security breaches
- Provided customer service by assisting passengers from international flights through customs and immigration
- Assigned gates for airlines, and communicated with pilots (ground control)
SUPPORT SERVICE
EULEN AMERICA
MIAMI, FLORIDA
03.2012 - 07.2013
- Assisted passengers with wheelchairs, walked them through checkpoints, immigration, and customs
- Greeted passengers at their gate with Express Connection to expedited them through immigration and customs
Education
Master’s Degree - Acupuncture
Pacific College of Health and Science
11.2022
Associate of Science -
Acupuncture & Massage College – University
01.2019
Skills
- Proficient in Microsoft Word, PowerPoint, Outlook, and Excel and CRM systems
- Capable of typing at 50 WPM
- Upselling Techniques
- Customer Needs Assessment
- Relationship Selling
- Product Management and Pricing
Languages
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Webchat Consultant / Sales Agent
Norwegian Cruise Line
02.2023 - Current
Election Support
Miami Dade County Elections
07.2022 - 11.2022
INTAKE SPECIALIST
SINGLETOON SCHREIBER MCKENZIE & SCOTT LLP
07.2020 - 11.2021
SALES ASSOCIATE
DEBT ADVISORS OF AMERICA
11.2019 - 07.2020
BARTENDER
CAFÉ AT BOOKS & BOOKS, CORAL GABLES, BARISTA
01.2019 - 10.2019
TERMINAL & AIRSIDE OPERATIONS AGENT
MIAMI DADE COUNTY
07.2013 - 11.2018
SUPPORT SERVICE
EULEN AMERICA
03.2012 - 07.2013
Master’s Degree - Acupuncture
Pacific College of Health and Science
Associate of Science -
Acupuncture & Massage College – University