Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laiona Eide

695 Magnolia Ave E Saint Paul,MN

Summary

Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.

Overview

7
7
years of professional experience

Work History

Barista/ Greeter/Crew Member Cook

C.R.E.A.M Cafe
Minneapolis, MN
03.2024 - 07.2024
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Utilized POS system to receive and process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Sliced fruits, vegetables and meats for use in food service.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.

Host/ Wait Assistant

Klassics Kitchen & Cocktails
Minneapolis, MN
02.2024 - 07.2024
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Assisted staff by serving food and beverages or bussing tables.
  • Assisted servers in seating guests by escorting them to their tables.

Barista/Greeter

CARIBOU
Minneapolis, MN
04.2023 - 10.2023
  • Welcomed customers to the cafe with a friendly smile
  • Operated espresso machines and grinders to prepare coffee drinks, teas, and other drinks according to recipes
  • Ensured all customer orders were accurate and delivered in a timely manner
  • Ensured all areas of the cafe were clean and presentable at all times
  • Answered customer questions about menu items and provided excellent customer service
  • Maintained a professional, courteous and efficient manner with the customers and other staff
  • Responsible for proper cash handling and end of day cash reconciliation

Personal Care Assistant

CARING PROFESSIONALS HOME CARE INC.
Minneapolis, MN
03.2019 - 01.2020
  • Ensuring clients receive their medication on time
  • Supporting clients who can't move on their own
  • Helping clients dress, bathe, eat etc
  • Understands basic first aid and CPR, and is capable of administering them if need be
  • Provide in home companionship monitoring and care to geriatric clients ranging from condition assessments to performing household chores

Personal Care Assistant

ADVANCED HOME CARE INC.
Minneapolis, MN
02.2017 - 03.2019
  • Ensured to answer all emergency calls and responded appropriately
  • Performed dining room and housekeeping duties
  • Maintained a positive and professional environment
  • Ensured that customers and families receive the highest quality of service

Host

OLIVE GARDEN
Minneapolis, MN
06.2018 - 09.2018
  • Provided professional, friendly and engaging service
  • Set dining tables accordingly to type of event and service standards
  • Provided friendly and attentive service
  • Delivered quality service by providing a warm and welcoming environment
  • Consistently monitored dining rooms for seating, availability, service safety and well being of guests
  • Maintained high standards of customer service during high volume, fast paced operations
  • Assigned guests to tables suitable for their needs and according to rotation
  • Developed and maintained positive working relationships with others to reach business goals
  • Demonstrated genuine hospitality while greeting guests

Education

Associate of Arts - Business Administration

Campus
California
01-2027

Skills

  • Excellent work ethic
  • Trustworthy and flexible
  • Great communication skills
  • Remarkable experience in assisting and providing direction to residents with personal care
  • Ability to follow oral and written instructions
  • Outstanding customer service skills
  • Interpersonal skills
  • Analytical skills
  • Organizational skills
  • Time management skills
  • Espresso preparation
  • Food storage management
  • Opening and closing procedures
  • Retail management
  • Supply restocking
  • Espresso machine operation
  • Food preparation
  • Point of sale operation
  • Customer service
  • Hospitality and accommodation
  • Food serving and preparation
  • Stress management

Timeline

Barista/ Greeter/Crew Member Cook

C.R.E.A.M Cafe
03.2024 - 07.2024

Host/ Wait Assistant

Klassics Kitchen & Cocktails
02.2024 - 07.2024

Barista/Greeter

CARIBOU
04.2023 - 10.2023

Personal Care Assistant

CARING PROFESSIONALS HOME CARE INC.
03.2019 - 01.2020

Host

OLIVE GARDEN
06.2018 - 09.2018

Personal Care Assistant

ADVANCED HOME CARE INC.
02.2017 - 03.2019

Associate of Arts - Business Administration

Campus

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Laiona Eide