Summary
Overview
Work History
Education
Skills
Timeline
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Laira Coudriet

Curwensville,PA

Summary

Professional with strong expertise in housing services, prepared to drive impactful results. Demonstrates keen ability to adapt to evolving challenges and collaborate effectively with teams. Skilled in client assessment, housing program administration, and resource coordination. Known for reliability, effective communication, and results-driven approach.

Overview

13
13
years of professional experience

Work History

Housing Specialist

Redevelopment Authority Of Clearfield County
05.2023 - Current
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
  • Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
  • Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Developed and implemented programs to engage and empower underserved populations.
  • Administered and tracked client service payments.

Senior Associate / Head Teller

Mid Penn Bank
03.2016 - Current
  • Supervised teller team.
  • Maintained secure and organized cash operations.
  • Facilitated initiation of new accounts.
  • Empowered to make final decisions in supervisory matters.
  • Granted authority to sign checks.
  • NMLS
  • Resolved inquiries efficiently to maintain high service standards.
  • Optimized workflows to achieve better results.
  • Manage a respectful work environment
  • Manage challenging scenarios and support colleagues in resolving related concerns.

Patient Care Aide

Helpmates Inc.
02.2015 - 05.2018
  • Executed various errands efficiently.
  • Enhanced medication reminder system.
  • Supported customers in meeting their everyday needs.
  • Implemented measures to uphold consumer safety.

Shift Supervisor

Sids Super Submarines
04.2012 - 06.2014
  • Managed team operations.
  • Ensured accuracy in monetary exchanges.
  • Cultivated a well-maintained and respectful work environment.
  • Resolved issues raised by customers and employees efficiently.

Education

GED - undefined

Clearfield Area High School
Clearfield, PA
02.2012

Skills

  • Affordable Housing Knowledge
  • Affordable housing
  • Tenant rights
  • Fair housing regulations
  • Policy analysis
  • Compliance monitoring
  • Case management
  • Referrals and networking
  • Applications
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Collaboration and teamwork
  • Reliability
  • Organizational skills
  • Excellent communication
  • Active listening
  • Decision-making
  • Microsoft office
  • Computer literacy
  • Case file management

Timeline

Housing Specialist

Redevelopment Authority Of Clearfield County
05.2023 - Current

Senior Associate / Head Teller

Mid Penn Bank
03.2016 - Current

Patient Care Aide

Helpmates Inc.
02.2015 - 05.2018

Shift Supervisor

Sids Super Submarines
04.2012 - 06.2014

GED - undefined

Clearfield Area High School

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Laira Coudriet