Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lairah Lent

Lairah Lent

Olathe

Summary

Results-driven Training Manager with 25+ years of healthcare, PBM, and leadership experience working in dynamic and fast-paced global environments. Current professional focus is on curriculum design, system implementation, and project management initiatives for a Fortune 500 company. Strong project management skills to deliver on and report out status and impact for training projects while supporting multiple lines of business. An excellent communicator, both written and verbal, works well in a team or individual-oriented environment, and is very self-motivated and quick to learn.

Overview

19
19
years of professional experience

Work History

Training Manager

OptumRx
Overland Park
02.2022 - 03.2025
  • Partner with business leaders across all levels to assist, develop, and implement new learning solutions.
  • Oversee design and delivery projects; drive, report, and enhance training needs for internal customers.
  • Drive implementation efforts for new systems (Oracle platforms) in designated areas.
  • Manage required regulatory eLearning components for pharmacy compliance initiatives within the LMS (learning management system).
  • Lead weekly planning calls to utilize training needs, and workforce/recruiting scheduling for new hires.
  • Cultivate strong business relations through collaboration, trust, and change management.

Training Supervisor

OptumRx
Overland Park
06.2016 - 02.2022
  • Design training modules implementing strategic business practices and organizational behavior training concepts.
  • Led multiple system integration projects for Optum Specialty platform systems, with over 800 employees.
  • Led the launch and training program for the First Line Benefits program, with over 400 employees.
  • Develop new training programs in compliance with company and government standards.
  • Maintain records of attendance at all trainings and provided feedback to department managers regarding employee participation levels.
  • Utilize learning management systems (LMS) to administer online training and track employee progress.

Trainer Associate/ Instructional Design

OptumRx
Overland Park
09.2006 - 06.2016
  • Facilitate classroom and virtual training for new hires and upskill needs.
  • Design and develop participant and facilitator training manuals, and job aids.
  • Mentor and onboard new trainers through our TONE (Trainer Onboarding Experience) program.
  • Maintain strong working relationships with clients, utilizing excellent communication.
  • Evaluate training materials prepared by instructors and offered actionable suggestions for improvement.
  • Assessed training needs through surveys, interviews with employees or focus groups.

Education

Bachelor of Arts - Business Administration

Mid-America Nazarene University
Olathe, KS
05-2006

Skills

  • Implementation management
  • Learning management (LMS)
  • Project management
  • Regulatory compliance
  • Change management
  • Employee training
  • Self-Directed
  • Kanban
  • Smartsheet
  • SharePoint
  • Microsoft Office

Accomplishments

Emerging Training Leader Award - Training Magazine

  • Recognized for spearheading the training initiative for BriovaRx, an OptumRx product, as it transitioned to a new software platform, which affected + 1,100 learners. After first phase testing, enhancing Average Handle Time (AHT) of the entire business by 8%. Additionally, the Average Speed of Answer (ASA) improved by 76% and Service Level by 31%

Timeline

Training Manager

OptumRx
02.2022 - 03.2025

Training Supervisor

OptumRx
06.2016 - 02.2022

Trainer Associate/ Instructional Design

OptumRx
09.2006 - 06.2016

Bachelor of Arts - Business Administration

Mid-America Nazarene University

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Lairah Lent