Laird Freeman
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
42
42
years of professional experience
Work History
Customer Service Sales Representative
Comcast, Xfinity
Colorado Springs, CO
07.2019 - Current
- Resolved customer complaints in a timely manner.
- Updated customer information in company databases as needed.
- Maintained accurate records of all conversations with customers.
Truck Driver
Various
Melbourne, FL
01.2015 - 07.2018
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
Customer Service Representative
Washington Mutual Bank
Seattle, WA
09.1995 - 12.2014
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Set up and activated customer accounts.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Financial Services Representative
FFSC
San Mateo, CA
07.1982 - 09.1995
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Cold-called potential clients to discuss available financial products and services.
- Fostered relationships with new and existing customers through excellent customer service skills.
Education
Bachelor of Science - Business Marketing
University of Oregon
Eugene, OR06-1982
Skills
- Customer Needs Assessment
- Business Growth and Retention
- Incoming Call Management
- Goal-Oriented
- Upselling
- Customer Education
- Client Relationship Building
- Product Knowledge
Affiliations
- Enjoy outdoor activities: Golf, Hiking, Bike riding
- Work out regularly to maintain a good health - walk regularly with spouse
- Former college basketball referee for the Pacific 10 Conference
Timeline
Customer Service Sales Representative
Comcast, Xfinity
07.2019 - Current
Truck Driver
Various
01.2015 - 07.2018
Customer Service Representative
Washington Mutual Bank
09.1995 - 12.2014
Financial Services Representative
FFSC
07.1982 - 09.1995
Bachelor of Science - Business Marketing
University of Oregon