Laisa Tena Hernandez
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Caregiver, Special Needs
IHSS In Home Support Services
03.2021 - Current
- clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
Lowes Home Improvement
07.2007 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Ulysses S. Grant Senior High School
Van Nuys, CA06.2004
Skills
- Housekeeping
- Laundry Management
- Meal Preparation
- Mobility Support
- Feeding Assistance
- Medication Administration
- Patient Care
- Cleaning and Sanitizing
- Patient Transportation
Certification
- Nasogastric Tube Training - 2018
Languages
Spanish
Native or Bilingual
Timeline
Caregiver, Special Needs
IHSS In Home Support Services
03.2021 - Current
Customer Service Representative
Lowes Home Improvement
07.2007 - 02.2019
High School Diploma -
Ulysses S. Grant Senior High School