Laisha Chaparro
Unionville,CT
Summary
Compassionate professional with background in personal care and service, skilled in providing top-notch support and comfort to clients. Possess strong communication abilities and adeptness at creating positive environments for diverse client needs. Have improved quality of life for individuals through personalized attention and care strategies. Demonstrated ability to manage various tasks efficiently, ensuring client satisfaction and well-being.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lifestyle Assistant
Arden Courts Memory Care
Avon, Connecticut
12.2025 - Current
- Organized recreational activities to enhance resident engagement and socialization.
- Monitored residents' well-being and reported changes to the nursing staff.
- Supported family interactions by providing updates on resident activities and care.
Event Server
Tunxis Country Club
Farmington, Connecticut
05.2025 - Current
- Set up and cleaned tables before and after events to create welcoming dining environment.
- Provided food, beverage and table service to guests during events.
- Worked with kitchen staff to ensure adequate levels of food supplies were available for service during events.
- Greeted guests, escorted to assigned tables, took drink orders, and provided event information.
Direct Support Professional
FAVARH
Farmington, Connecticut
10.2025 - 03.2026
- Documented client progress and behavior changes to inform care team decisions.
- Maintained clean, safe environment to ensure client well-being.
- Followed care plan and directions to administer medications.
- Assisted individuals with daily activities, including personal care, meal preparation, and medication reminders to enhance quality of life.
Customer Service Representative
Best Cleaners
West Hartford, Connecticut
09.2020 - 10.2025
- Resolved customer complaints to enhance customer satisfaction and loyalty.
- Cultivated strong customer relationships to drive repeat business and referrals.
- Collaborated with team members to establish and maintain high service delivery standards.
- Educated customers on laundry services and care instructions for garments.
Counselor-in-Training
Wheeler Regional Family YMCA
Plainville, Connecticut
07.2018 - 08.2018
- Assisted in planning and organizing youth activities and programs.
- Observed and learned effective counseling techniques from experienced staff.
- Collaborated with team members to create a positive camp environment.
Volunteer
Home Sweet Home Pet Resort
South Windham, Connecticut
06.2017 - 07.2017
- Assisted in maintaining a clean and safe environment for pets.
- Facilitated playtime activities to promote socialization among animals.
- Collaborated with other volunteers to create a positive work environment.
Education
Associate of Arts - Psychology
Tunxis Community College
Bristol, CT05-2026
High School Diploma -
Farmington High School
Farmington, CT06-2022
Bachelor of Science - Psychology
Central Connecticut State University
New Britain, CT05-2026
Skills
- Elderly care support
- Customer service
- Dining customer service
- Food handling
- Cleanliness and hygiene
- Activity planning
- Satisfaction measurement
- Behavioural assessment
- Record keeping
- Goal setting
- Team collaboration
- Conflict resolution
- Communication skills
Certification
- MED certified
- PMT certification
- CPR/First Aid/AED/Seizures certification
- Alzheimer's and Dementia certification
Timeline
Lifestyle Assistant
Arden Courts Memory Care
12.2025 - Current
Direct Support Professional
FAVARH
10.2025 - 03.2026
Event Server
Tunxis Country Club
05.2025 - Current
Customer Service Representative
Best Cleaners
09.2020 - 10.2025
Counselor-in-Training
Wheeler Regional Family YMCA
07.2018 - 08.2018
Volunteer
Home Sweet Home Pet Resort
06.2017 - 07.2017
Associate of Arts - Psychology
Tunxis Community College
High School Diploma -
Farmington High School
Bachelor of Science - Psychology
Central Connecticut State University