Laisha Hernandez Gonzalez
Tyler,TX
Summary
Dynamic and results-driven professional with extensive experience at Cavender's Boot City, excelling in shipping and receiving. Proven track record in inventory management and customer service, enhancing operational efficiency. Strong attention to detail and effective communication skills foster teamwork and drive productivity in fast-paced environments. Committed to continuous improvement and excellence.
Overview
6
6
years of professional experience
Work History
Receiver Associate
Cavender's Boot City
08.2023 - 05.2025
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Trained new employees on receiving procedures, improving overall team performance.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
- Coordinated with other departments for seamless integration of received goods into various operations.
- Streamlined the unloading process, reducing time spent on manual labor tasks.
- Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.
- Provided support during peak seasons or special projects by performing additional duties as needed including assisting in picking, packing or shipping processes.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Repack Associate
Dollar General Distribution Center
05.2023 - 08.2023
- Demonstrated excellent time management skills by consistently meeting deadlines for assigned repacking tasks.
- Completed routine maintenance on packaging equipment, ensuring optimal performance and minimizing downtime due to technical issues.
- Utilized appropriate tools and equipment to efficiently repackage various types of products according to company standards.
- Maintained a clean and organized work environment, ensuring smooth workflow and minimizing errors.
Sales Manager
Dillard's
11.2022 - 05.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Returns Specialist
Cavender's Boots
11.2021 - 11.2022
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in Dynamics inventory tracking system.
- Increased productivity through streamlined processes and system efficiency.
Texas National Bank
Clerk, General
08.2021 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Certified Trainer
Potbelly's Sandwich Shop
08.2020 - 08.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Provided coaching and mentoring to employees.
Crew Member
McDonald's Restaurant
09.2019 - 09.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Parcel
Fred Meyer Stores
05.2019 - 08.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Jefferson High School
Portland, OR06.2021
Skills
- Shipping and receiving
- Customer service
- Inventory restocking
- Team player attitude
- Speed and agility
- Merchandise identification
- Punctual and reliable
- Effective communication
- Warehouse safety
- Time management
- Teamwork and cooperation
- Attention to detail
- Self-motivated and independent
- Verbal and written communication
- Problem-solving
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Receiver Associate
Cavender's Boot City
08.2023 - 05.2025
Repack Associate
Dollar General Distribution Center
05.2023 - 08.2023
Sales Manager
Dillard's
11.2022 - 05.2023
Returns Specialist
Cavender's Boots
11.2021 - 11.2022
Texas National Bank
Clerk, General
08.2021 - 10.2021
Certified Trainer
Potbelly's Sandwich Shop
08.2020 - 08.2021
Crew Member
McDonald's Restaurant
09.2019 - 09.2020
Parcel
Fred Meyer Stores
05.2019 - 08.2019
High School Diploma -
Jefferson High School
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