Laisha Moreno Perez
Liberty Twp,OH
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
4
4
years of professional experience
Work History
Server
El Rancho Grande Mexican Food Restaurant
Mason, OH
06.2023 - 06.2024
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Presented menus and answered questions regarding items.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Garnished dishes and beverages to serve visually appealing menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Cashier / Hostess
El Rancho Grande Mexican Food Restaurant
Mason, OH
05.2020 - 06.2023
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered customer questions and provided store information.
- Verified customer age requirement for alcohol or tobacco purchases.
- Discounted purchases by scanning and redeeming coupons.
- Processed sales transactions to prevent long customer wait times.
- Processed refunds for damaged and broken merchandise / food.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered phones promptly to record and confirm reservations.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Monitored dining area to assess server capacity and estimate wait times.
Education
High School Diploma -
Lakota East High School
Liberty Township, OHSkills
- Customer Assistance
- Customer Service
- Returns processing
- ID Verification
- Payment Processing
- Cash Handling
- Drawer balancing
- Payment Collection
- Cash Register Operation
- Money Handling
- Ordering and stocking
- Customer service excellence
- Guest inquiries
- Loyalty Program Promotion
- Cleaning and sanitizing
- Stocking and replenishing
Languages
Spanish
Elementary
English
Professional
Timeline
Server
El Rancho Grande Mexican Food Restaurant
06.2023 - 06.2024
Cashier / Hostess
El Rancho Grande Mexican Food Restaurant
05.2020 - 06.2023
High School Diploma -
Lakota East High School
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