Laisha Torres
Fishkill,NY
Summary
Experienced with customer engagement, ensuring positive and productive interactions. Utilize persuasive communication to influence buying decisions and build rapport. Track record of identifying customer needs and providing tailored solutions. Administrative professional skilled in optimizing office workflow and managing diverse administrative tasks. Proven ability to support management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
6
6
years of professional experience
Work History
Sales Advisor
H&M Clothing
Poughkeepsie, NY
01.2021 - Current
- Collaborated with team members to streamline the sales process and improve efficiency.
- Trained new associates on sales techniques and company policies to ensure consistent performance.
- Analyzed sales data to identify trends, informing strategic decisions for future campaigns.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for the sales floor by pricing or tagging.
- Provided product knowledge and styling advice to help customers make informed decisions.
Customer Service Representative
JP McHale Pest Management
Buchanan, NY
05.2023 - 05.2024
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Assisted in developing tailored pest management solutions based on client needs.
- Scheduled and rescheduled clients' appointments.
- Processed clients' payments and contracts.
Barista
Dunkin' Donuts
Buchanan, NY
06.2019 - 04.2021
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained the cleanliness and organization of workstations to ensure compliance with health standards.
- Crafted high-quality beverages with precision and attention to detail.
Education
Bachelor of Science - Criminal Justice
Mercy College
Dobbs Ferry, NY05-2026
Associate of Science - Criminal Justice
Westchester Community College
Valhalla, NY12-2023
Skills
- Effective communication
- Customer service
- Problem resolution
- Data analysis
- Team collaboration
- Case management
- Coaching and mentoring
- Project management
Timeline
Customer Service Representative
JP McHale Pest Management
05.2023 - 05.2024
Sales Advisor
H&M Clothing
01.2021 - Current
Barista
Dunkin' Donuts
06.2019 - 04.2021
Bachelor of Science - Criminal Justice
Mercy College
Associate of Science - Criminal Justice
Westchester Community College